First Transit is looking for a Lead Customer Service Representative in to oversee the day-to-day operations of the Customer Service department, monitor agent activities, adjust staffing, and direct employees as necessary to provide excellent customer service. We are seeking ambitious leaders with a detailed-oriented, customer service-focused, results-driven work ethic to help us provide our customers with reliable transportation. If you have the drive, confidence, and determination to succeed, we are looking for you!
That is why our employees call this the "love-what-you-do" line of work!
Our Lead Customer Service Representatives enjoy:
Our Lead Customer Service Representative are responsible for:
To qualify as a Lead Customer Service Representative, you'll need:
First Transit carries approximately 350 million passengers a year. Our employees play an integral role in our mission to provide easy and convenient mobility and to improve quality of life by connecting people and communities. APPLY TODAY!
We aspire to have a culture where all people are First. We strive to attract and retain a diverse workforce therefore all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. First is also committed to providing a drug-free workplace. For candidates applying to positions in San Francisco or Los Angeles California, First will consider for employment qualified applicants with criminal histories consistent with the requirements of the San Francisco Fair Chance Ordinance or Los Angeles Fair Chance Ordinance. First is an equal opportunity employer and by doing so we will sustain and promote an inclusive culture that supports future growth for all.