Company Description

Looking to level up your career by working with an ambitious global team? Want to play a key role in the success of a growing healthcare and technology company? Interested in engaging in online conversations about patient experience, consumer and employee insights, customer experience (CX), the evolution of the healthcare industry, and emerging technology like AI? Come to PG Forsta!

Our businesses - Press Ganey, Forsta and Rio SEO -- are breaking down silos to explore and understand the full Human Experience of our clients' target audiences, which include patients, consumers, employees across an array of industries including healthcare, technology, retail, and consumer goods and services. We deliver groundbreaking experience and research technology, unmatched expertise, and real impact for ambitious leaders globally.

• Opportunity to work in a fast-paced, market leading SaaS company, with colleagues and customers from all over the world and an experienced executive leadership team
• Exciting challenges in an international environment
• Competitive salary and regular performance reviews
• Flexible location and working environment - possibility to work from home
• Benefits like annual bonuses, employee referral bonuses, Employee Support Program, Internal Mobility program, etc.
• and many more...

Job Description

You're curious, detail-oriented, and a technical expert. You have exceptional time management and multi-tasking skills. You're a team player but also take the initiative to do things on your own as needed. You're driven to find the most appropriate solution for any given problem. You're as passionate about sharing your ideas as you are about learning and are unpretentious and professional in everything you do. You're driven to find the most appropriate solution for any given problem. You're committed to helping Press Ganey Forsta's clients get the most insight from their survey and other data.

* Ensure all survey development and related deliverables are produced with the highest quality and efficiency
* Review and analyze all material provided by the client to understand the requirements of the project
* Identify and raise questions about loopholes or inconsistencies between project requirements and provided material
* Assist the project manager in preparing technical notes or questions needing clarification from the client
* Proactively suggest improvements and promote best practices on question types, logic, quotas, survey structure with respondents and data quality in mind
* Work with available resources to evaluate proposed timelines and propose changes to them when the need to revise expectations comes up
* Assist the project manager to ensure client expectations are in line with what can be provided
* Work directly with the project manager and senior team members to explore custom solutions needed for meeting unique client needs
* Think outside the box to identify and solve problems that come up during planning, development, or fielding of surveys
* Continue to broaden the understanding of our platform and its offerings and proactively escalate to the lead programmer when in doubt
* Maintain and improve the level of quality and efficiency of projects through code reviews, process improvements, and new technology
* Maintain and revise internal and external technical requirements documentation to keep them current
* Jump into action when project quality and/or timing is compromised to work on quick recovery and minimize damage
* Serve as senior escalation for junior programmers, project managers, and vendors guiding them on resolving issues, answering questions, and re-enforcing processes
* Work with the lead programmer to analyze incidents, implement preventative measures, and introduce new processes and workflows
* Promote new tools and technologies that can be used to help the department to overcome obstacles or limitations
* Be innovative to create scripts/tools to help with client requests and department needs
* Assist with training and evaluating new and junior programmers by creating guides and conducting training
* Be a technical liaison between the Programming/Development/SRE and Clients/Sales/Project managers
* Set a positive example for team members and foster a good team environment
* Strive to be an expert in the field of online market research and all things surveys
* Display ownership, accountability and pride in the work you deliver
* Carry ownership of projects and provide support beyond regular work hours when needed
* Perform other related duties as required

Qualifications

* Excellent communication skills
* Excellent ability to multi-task and balance multiple projects and priorities
* Excellent understanding of marketing research and its data
* Minimum of 3 year experience programming surveys on the Forsta Suveys (Decipher) platform
* Strong problem-solving skills, including an ability to "think outside the box"
* Excellent understanding of logic and ability to identify errors
* No record of formal disciplinary action in the past 6 months
* Bachelor's degree or equivalent experience
* Strong programming aptitude and knowledge of the below (minimum of 2 years working experience through a job/freelance work/personal projects):
o XML
o Python
o Linux and Bash
o HTML, JavaScript, and CSS
o JS libraries & frameworks such as jQuery, moment, Angular, React
o CSS frameworks such as Bootstrap, Materialize
o REST APIs

Additional information

This position is required to work 8AM - 5PM PST

Additional Information

Forsta is a great place to advance your career, and we have an amazing culture. To those of us who already work here, Forsta is more than "just another job". We work hard, but Forsta is an employer that provides ample opportunities to learn, grow, and express creativity. The management team has an open-door policy and encourages collaboration at every point in every process. Our team members are much more than just co-workers - we're all friends working toward a common goal.

• Opportunity to work in a fast-paced, market leading SaaS company, with colleagues and customers from all over the world and an experienced executive leadership team
• Exciting challenges in an international environment
• Competitive salary and regular performance reviews
• Flexible location and working environment - possibility to work from home
• Benefits like generous vacation days, employee referral bonuses, Employee Support Program, Internal Mobility program, etc.
• and many more...

The expected base salary for this position ranges from $50,000 to$65,000. It is not typical for offers to be made at or near the top of the range. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, licensure or certifications obtained. Market and organizational factors are also considered. In addition to base salary and a competitive benefits package, successful candidates are eligible to receive a discretionary bonus or commission tied to achieved results.

Interested in joining a great team?

If you have the qualifications listed above and want to join a great team, apply now!

Don't meet every single requirement?Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Forstawe are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Our privacy policy can be found here:https://www.forsta.com/privacy

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