UCSD Layoff from Career Appointment: Apply by 5/8/24 for consideration with preference for rehire. All layoff applicants should contact their Employment Advisor.
Special Selection Applicants: Apply by 5/17/24. Eligible Special Selection clients should contact their Disability Counselor for assistance.
Current UC San Diego Health employees who apply by 5/10/24 (one week after position posted) will have priority consideration for this position. Recruiters will refer qualified internal candidates after the first 7 days of the job posting. All qualified external applicants and additional internal applicants who apply after the priority date may have further consideration pending the results of the initial review.
Under general supervision, the Call Center Specialist Lead is responsible for delivering training programs to call center staff and providing customer service to patients of UCSD Health. Provides updates and details pertaining to policies/ processes. Trains new hires for specific job duties. Answers ACD line incoming customer calls, completing online registration, scheduling appointments and securing authorization for scheduled services. Operate CRT to gain and input information. Assists with flow planning and movement of schedules and add/ons. Assists with staff meetings, hiring, performance evaluations feedback, and other projects as needed. Performs other duties as assigned.
MINIMUM QUALIFICATIONSFour (4) years of related call center and front desk experience in a large complex healthcare setting; or equivalent combination of education and experience.
Knowledge of third-party payors including federal, state and private health plans.
Experience updating Registration.
Possess problem solving ability by using good judgment and applying these skills to assist customers and ensure customer expectations are met.
Demonstrated computer skills and be able to work between multiple systems during calls.
Must have excellent customer service and communication skills with the ability to communicate clearly both verbally and in writing.
Pay Transparency Act
Annual Full Pay Range: $63,016 - $78,384 (will be prorated if the appointment percentage is less than 100%)
Hourly Equivalent: $30.18 - $37.54
Factors in determining the appropriate compensation for a role include experience, skills, knowledge, abilities, education, licensure and certifications, and other business and organizational needs. The Hiring Pay Scale referenced in the job posting is the budgeted salary or hourly range that the University reasonably expects to pay for this position. The Annual Full Pay Range may be broader than what the University anticipates to pay for this position, based on internal equity, budget, and collective bargaining agreements (when applicable).