Do you like the stability of a company that has been around for over 145 years but the excitement and energy of a new company poised for growth? Do you enjoy your profession but really desire to make a difference in your community?

Heald College may be the right place for you. Heald College is a career college founded in 1863 that prepares students for academic, personal, and professional success through quality career- focused programs that develop skills to last a lifetime.

We are gearing up for a very exciting period in our long history and currently have an opening for a Student Services Advisor at our San Francisco Campus.

OVERALL VIEW:

The Student Services Advisor assists the Director of Student Services and other academic affairs department supervisors and staff with activities relating to programs, services, and events aimed at enhancing student satisfaction, success, retention, and program completion for the campus. This position reports directly to the Director of Student Services.

PRIMARY DUTIES AND RESPONSIBILITIES:

• Assist the Director of Student Services, Director of Academic Affairs and other academic affairs department staff in increasing levels of student attendance and student satisfaction and improving overall student graduation rates.
• Help drive campus improvements in student retention and student satisfaction outcomes.
• Develop and maintain a bank of student services assistance options geared to student needs (e.g. referrals to child care, counseling, etc).
• Help coordinate campus efforts to assist students who have dropped in re-entering and continuing school.
• Help insure student services are matched to student needs.
• Help insure follow up actions based on student survey results, withdrawal data, and other sources of information to get at root causes for student withdrawals prior to completion and drive improvements in student satisfaction and retention.
• Help coordinate student activities (Orientation, Welcome Weeks, Student Appreciation days, etc).
• Assist with daily follow up on absent students.
• Help drive campus student activities and special events.

JOB SPECIFICATIONS

• Associate’s degree required, Bachelor’s degree preferred.
• At least two (2) years experience in an academic environment as a student, instructor, dean, or staff member.
• Student/working experience at Heald preferred.
• Strong student-centered focus; commitment to student satisfaction and success.
• Effectiveness in working in teams, focusing on student success, customer service, and service excellence required.
• Proven, excellent interpersonal communication skills and ability to work with a diverse student population.

Heald College offers a competitive salary structure and an attractive benefits package that includes medical / dental / vision coverage, tuition reimbursement plan, and a retirement savings 401(k) plan.

Heald College is an Equal Opportunity Employer.

Staff Position

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