HR Shared Services Associate II

Company:	Gilead Sciences, Inc. Company Profile \| Current Opportunities (83)
Job Location(s):	Foster City
Employment Term:	Regular
Employment Type	Full Time
Start Date:	As soon as possible
Starting Salary Range:	Not Provided
Required Experience:	Open
Related Categories:	Admin - Secretarial and Office Mgmt, Admin - Receptionist/Clerical, Admin - Data Entry/Billing

Position Description

Job Posting Title:	HR Shared Services Associate II
Requisition Number:	3604
Country:	US
State:	California
Job Location:	Foster City
Functional Area:	GENERAL & ADMINISTRATIVE
Position Type:	Regular
Full-Time / Part-Time:	Full-Time
Shift:	Days
Specific Responsibilities:	This is an excellent opportunity to be on the front lines in HR support at Gilead! In this role you will: * Provide support to HR, Managers and Employees focused on delivering a high level of customer service. * Responsible for front-line management of Human Resources related inquiries received by telephone and email. * Provide Subject Matter expertise in HR processes, policies and tools. * Contribute to the on-going development of the HRanswr FAQ library. * Utilize CRM technology to track and manage inquiries for reporting and analysis purposes. * Perform data entry, audits, password resets and manage other HR system related activities. * Manage Employee files including daily filing, audits, archiving and responding to Sarbanes Oxley requests.
Essential Duties and Job Functions:	* Provide support for a range of processes which could include Service Awards, Unemployment Compensation and Verification of Employment. * Participate in the on-going evolution of the Shared Services organization in terms of values, operations and service delivery. * Liaise with internal Gilead departments and Third-Party service providers as necessary.
Knowledge, Experience and Skills:	* Bachelors Degree in Human Resources or a related field. * Minimum 2 years experience in an HR Support role. * Familiarity and understanding of general HR terminology, concepts, procedures and US employment regulations. * Strong Customer Service orientation while maintaining a high level of integrity and confidentially with each interaction. * Solid verbal, written, interpersonal and telephone communication skills. * Ability to identify critical situations and take action to escalate per a given process or circumstance. * Effective team-working orientation and skills. * Ability to multitask yet remain detailed-oriented with sound time management skills. * Must possess strong Microsoft PowerPoint, Excel, Word, and Outlook skills. * Experience with PeopleSoft a plus. * Must be able to perform job responsibilities and duties under minimal supervision.