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Job Description |
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Job Title: |
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Member Service Representative |
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Job ID: |
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8759 |
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Location: |
CA- Lemoore (NAS Lemoore) |
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Full/Part Time: |
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Part-Time |
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Regular/Temporary: |
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Regular |
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Posting Description |
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Reports to Branch Manager, Assistant Manager and Supervisor of Branch Operations
Job Description:
To provide members and prospective members the full range of services and products offered by Navy Federal Credit Union.
Requirements:
* General experience in a clerical, technical or administrative position
* Effective verbal and written communications skills
* Effective interpersonal skills and the ability to deal tactfully and effectively with individuals in difficult situations
* Experience as a Member Service Representative in Branch Operations or in a similar customer service position with included duties such as operating a cash drawer, balancing ATMs, and opening new accounts
* Demonstrated ability to perform all functions of the position relating to cash and ATM operations
* General understanding of all applicable products and services
* Demonstrated ability to understand and interpret written and oral instructions
* Experience as a Member Service Representative in Branch Operations or in a similar customer service position with included duties such as counseling members about financial accounts, products and services
* Detailed knowledge of savings and consumer lending programs as described under major responsibilities
* Thorough understanding of automated services such as ATMs, Touch-Tone Teller, and on-Line services
* Comprehensive knowledge of policies and procedures pertaining to the submission, evaluation and processing of consumer loan requests; membership criteria; credit union/banking regulations; and pertinent Federal laws
* Extensive experience as a Member Service Representative in Branch Operations or in a similar customer service position in work which included duties such as reviewing, analyzing, evaluating, and approving consumer loans
* Resolves, and is the resource to lower level MSRs pertaining to policies and procedures, automated services/on-line services, loan analysis and loan approvals
Hours of Operation: To Be Determined |
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Equal Employment Opportunity |
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Navy Federal Credit Union values, celebrates and enacts diversity in the workplace. EOE/AA/M/F/V/D | |
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