NAS Solution Center Consultant I

Company:	ADP Company Profile \| Current Opportunities (50)
Job Location(s):	La Palma
Employment Term:	Regular
Employment Type	Full Time
Start Date:	As soon as possible
Starting Salary Range:	Not Provided
Required Experience:	Open
Related Categories:	Customer Service - General, Customer Service - Call Center

Position Description

Requisition #:	NASH23430
Division:	NAS-HR/Payroll
Job Title:	NAS Solution Center Consultant I
Country:	United States
State:	California
City:	La Palma
Locations:	California, La Palma
Employment Status:	Full Time - Permanent
Job Responsibilities: (Description)	Automatic Data Processing, Inc.,(Nasdaq: ADP), with nearly 9 billion in revenues and over 585,000 clients, is one of the world’s largest providers of business outsourcing solutions. Leveraging nearly 60 years of experience, ADP offers a wide range of HR, payroll, tax and benefits administration solutions from a single source. ADP is also a leading provider of integrated computing solutions to auto, truck, motorcycle, marine and recreational vehicle dealers throughout the world. National Accounts Solutions Center Consultant: As part of a dynamic team, the Solution Center Consultant I provides basic technical applications support to ADP National Account clients (1,000 plus pays), researching and solving complex questions on function and usage of product. Serves as primary support liaison between company and client. Performs role of account/relationship manager, proactively managing relationships with client management. Using analytical and project skills, provides a wide-variety of billable, specialized services to client base. Conveys client feedback to internal functional leaders to improve the client experience. Primary Responsibilities: Resolves clients' application questions or problems in the areas of system configurations and setup, product functionality and bugs/enhancements in addition to other service issues in the complex arena of Payroll and HR. Serves as primary support liaison between company and client. Keeps client informed of how and when problems are resolved. Involved in any additional follow up, testing and troubleshooting. Summarizes client experiences and share best practices with clients. Responsible for appropriate referral to other support and quality assurance areas. Properly uses all required Solution Center tools i.e. Clarify. Additional responsibilities: Proactively builds relationships with the client's contacts (i.e. HR Manager, Payroll Manager, IT Manager, etc.). This requires regular and proactive account reviews which are at times done live, requiring travel to client sites. Ensures clients are benefiting from latest functionality based on current/supported platforms. Using analytical and project skills, provides a wide-variety of billable, specialized services to client base. Conveys client feedback to other functional areas. Promotes and maintains a high quality, professional, service-oriented company image among users. Associates new to the National Account Services Solution Center must undergo an intense and primarily self driven training curriculum which extends the first three months of their service. Directly following this training, the Consultants are immediately assigned a set of National Accounts clients to manage.
QualificationsRequired (Experience, Skills, Academic):	Education: Bachelors degree in Accounting, Business Administration or Human Resources or equivalent in education and experience is required. Experience: Requires 18 months to three years of customer applications support experience. General knowledge of all client products designed by the company. This knowledge is obtained through other areas of ADP and/or the intensive training provided to new Consultants. Skills: Able to resolve general application problems via telephone support. Good writing, editing, interpersonal and communications skills. Proficient PC skills used, as required, for testing, troubleshooting, call logging, product application programming. Professional appearance and presentation required. Payroll and Human Resource application and general knowledge highly desirable. The Benefits of a Career at ADP At ADP, our associates are the key to our success! You will enjoy a vibrant and diverse organization with exceptional leadership committed to providing every associate with career building opportunities. ADP benefits include first day coverage for Medical, Dental and Vision Insurance, 401k and Pension Plan, Stock Purchase Plan, Tuition Reimbursement, extensive training offerings, and much more! ADP is an Equal Opportunity/Affirmative Action Employer; M/F/D/V. ADP believes that diversity leads to strength. Visit our company Website at www.adp.com. (NYSE ADP)
Education:	Bachelors
Job Category:	Customer/Client Service
Area of Interest:	General Client Services