CSR

Company:	ADP Company Profile \| Current Opportunities (50)
Job Location(s):	Sacramento
Employment Term:	Regular
Employment Type	Full Time
Start Date:	As soon as possible
Starting Salary Range:	Not Provided
Required Experience:	Open
Related Categories:	Customer Service - General, Customer Service - Call Center

Position Description

Requisition #:	SBSS23036
Division:	SBS-Small Business Services
Job Title:	CSR
Country:	United States
State:	California
City:	Sacramento
Locations:	California, Sacramento
Employment Status:	Full Time - Permanent
Job Responsibilities: (Description)	ADP, with nearly $8 billion in revenues and approximately 585,000 clients, is one of the world's largest providers of business outsourcing solutions. Leveraging more than 55 years of experience, ADP offers the widest range of HR, payroll, tax and benefits administration solutions from a single source. ADP's easy-to-use solutions for employers provide superior value to companies of all types and sizes. ADP is also a leading provider of integrated computing solutions to auto, truck, motorcycle, marine and recreational vehicle dealers throughout the world. CLIENT SERVICE REPRESENTATIVE As a client service professional, provides outstanding service when handling all client inquiries and interactions. Provides first level product and service support to Easy Pay Teledata clients regarding payroll, accounting, tax filing, money-movement and other related ADP services in both an inbound and outbound call center environment. Works effectively in the team support environment (service, Teledata, operations, conversion, tax central, and banking) to achieve total client satisfaction; strives to achieve the team and SBS goals for productivity and call management Qualifications 1) Excellent Communication skills both verbal and written. Experience in a call center environment preferred 2) Ability to learn new and complex Payroll, Tax, and software related information in both a classroom and hands on environment. The ability to take basic concepts and apply them to new and more complex situations 3) Organization Skills - the ability to multi task, set priorities and follow up on all client commitments 4) A Service attitude - at least 2 years in a customer service environment with the ability to demonstrate positive results, professionalism, and strong focus on Client Satisfaction 5) The ability to collaborate with business partners and work in a team environment ADP is an Equal Opportunity/Affirmative Action Employer; M/F/D/V. ADP believes that diversity leads to strength
QualificationsRequired (Experience, Skills, Academic):	Education: High School Diploma or equivalent required. An Associates Degree preferred and a CPP would be a plus. Experience: Experience in a Client Services capacity with resultant knowledge of payroll product(s) and processing preferred. In lieu of client services experience, knowledge of basic accounting and/or payroll is required. Ability to research and resolve basic payroll questions with minimal assistance on a regular basis. 1-2 years related experience required. Generic Skills: Effective oral and written communications skills required. Good interpersonal skills. Client service orientation. Ability to work under the pressure of time constraints and to prioritize client issues. Ability to consistently deliver quality service under the pressures of volume variances in inbound calls, length of calls, escalations, payrolls during semi-monthly, quarter-end, year-end periods. Ability to be multi-tasked, work in a fast paced team and meet deadlines. PC knowledge required. Must be able to work flexible hours during peak processing periods, including year-end. Must be able to become proficient in ADP payroll/accounting procedures within 6 months through in-house and self-directed training programs. Willingness to take ownership for own work to continuously improve by recognizing training needs.
Education:	High School
Job Category:	Customer/Client Service
Area of Interest:	Client Support/Data Processing & System Services