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Clinical Service Desk Support Technician - IT-CLIENT SERVICES - Full Time 8 Hour
Los Angeles, CA
Job Description
Minimum Education:
* High School Diploma or equivalent
* Associate's Degree in Information System, Information Technology, or related field preferred
Minimum Experience/Knowledge:
* Minimum of 2 years of service desk and Cerner systems experience;
* Must demonstrate exceptional customer service and communication skills both verbal and written;
* Strong troubleshooting skills and ability to work with minimum supervision;
* Strong ability to learn and retain new information with ease;
* Willingness to assume additional responsibilities and work on projects as needed;
* Must be able to work independently and cooperatively in a team.
* Clinical experience a PLUS but not required
Required License/Certification:
* LA City Fire and Safety Certification. If no certification upon hire, must be obtained within 30 days of hire and maintained by renewal before expiration date.
The Clinical Service Desk will provide application support to the Keck Medicine of USC community with primary focus on our electronic medical record (EMR) system; This position administers end-user support for Cerner systems and applications; Follows an escalation path to diagnose, troubleshoot and coordinate resolutions through to completion; Provides over-the-phone basic training and consulting to end-users. Supports the mission, vision, values, and strategic goals of Keck Medicine of USC.
USC is an equal opportunity, affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other characteristic protected by law or USC policy. USC will consider for employment all qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring ordinance.
Job Summary
Start Date
As soon as possible
Employment Term and Type
Regular, Full Time
Required Education
High School or Equivalent
Required Experience
2+ years
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