"Trusting in brave ideas" this is our promise to everyone who works for us. As a family business, we make long-term decision and provide our people with the trust and stability needed to bring their ideas to fruition, even the unconventional ones. Being a market and technology leader in machine tools and lasers, we courageously shape the manufacturing of tomorrow, meeting every challenge with bold, fresh thinking.

Summary

Responsible for efficiently coordinating and processing the installation of TRUMPF machine tools in the U.S., responsible for the scheduling and organization of field service engineers. Will be the direct interface with customers, field service technicians, service managers, sales and logistics to ensure quality and on time installation and repair of machinery.

Principle Duties & Responsibilities

The statements below are intended to describe the general nature and level of work in this position. They are not intended to be an exhaustive list of all responsibilities. The position may require that employees perform other duties as assigned.

1. Provide exceptional customer service
2. Ability to work in a high stress environment, to find solutions to problems in collaboration with others
3. Coordinate and schedule service and/or installation dates of U.S. machines with customers, product support techs, service managers, sales, spare parts and logistics.
4. Communicate to our customers their service status in a timely manner with empathy and compassion, provide daily updates per telephone
5. Ensure all necessary resources are available at the right place at the right time (technician, tools etc.)
6. Responsible for regional installation Synchro board for service region
7. Maintain regions KPI's of Synchro installation times, customer satisfaction rates, response times to customer, etc.
8. Close collaboration with product centers, engineering and all different process owners in technical service
9. Maintain good relations with customers, field service engineers, service managers and other TRUMPF personnel
10. Help Regional Service Managers evaluate field service engineers technical and soft skills for accurate assignments and for entry into a skills matrix
11. Coordinate daily with Regional Service Managers the location of field service and installation engineers
12. In charge of managing the service toolboxes assigned to region
13. Other administrative, projects, office and technical tasks as assigned by the Regional Service Manager
14. 10% of travel based on training and customer needs
15. Work closely with Product Support Group engineers regarding missions
16. Other administrative, projects, office and technical tasks as assigned by the Regional Service Manager

Experience

Should have call volume experience and prior scheduling knowledge. TRUMPF product knowledge helpful. Strong aptitude or knowledge of sophisticated technical machine tools. Organized person with above average knowledge of Microsoft Office suite, SIS knowledge a plus.

Education

Two year technical school degree with concentration in Engineering principles or suitable combination of education and work experience.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, disability or protected veteran status.