Waters is seeking a dynamic individual for the role of Field Technical Support Specialist in the San Francisco District. The primary role of the Technical Support Specialist is to act as a technical resource for the sales and specialist team, including performing system demonstrations, delivering technical seminars and working with customers on advanced training and troubleshooting, The desired candidate has extensive experience with LC and LC/MS technologies and a broad familiarity with analytical chemistry techniques.

This position is based in the Waters district office in Pleasanton, CA and supports the San Francisco Bay Area and Pacific Northwest. Occasional (up to 25%) overnight travel may be required for supporting customers outside of California.

Provide technical expertise for local sales team and specialists for Waters systems, software and applications including ACQUITY UPLC, HPLC, UPC2, SFC, mass spectrometry and LC/MS systems, Empower and MassLynx software.
• Perform demonstrations of hardware and software capabilities for potential customers.
• Deliver presentations and seminars on technical advances and new technologies.
• Visit customers for system installation assistance, training and application support to ensure customer success.
• Build technical competency on Waters solutions and be perceived by customers as a valued resource.
• Stay current and informed on industry and market trends.
• Represent Waters at industry trade shows and customer events.
• Facilitate customer and internal events at the regional Pleasanton, CA office.

Education:

• BS/Masters/PhD in a scientific discipline (e.g. chemistry, biology or biochemistry) or a science-related field of study

Experience:

• 3+ years chromatography experience.

Skills:

• Strong technical background in analytical technologies, especially LC and LC/MS
• Action oriented and self-driven for results
• Excellent communication and presentation skills
• Excellent organization / planning / time management skills
• Strong interpersonal skills and a good listener
• Mature disposition, positive attitude and strong sense of commitment
• Adaptive to dynamic and changing environment

Waters Corporation (NYSE: WAT), the world's leading specialty measurement company, has pioneered chromatography, mass spectrometry and thermal analysis innovations serving the life, materials, and food sciences for more than 60 years. With more than 7,000 employees worldwide, Waters operates directly in 35 countries, including 15 manufacturing facilities, with products available in more than 100 countries. Our team focuses on creating business advantages for laboratory-dependent organizations to enable significant advancement in healthcare delivery, environmental management, food safety, and water quality.

Working at Waters enables our employees to unlock the potential of their careers. Our global team is driven by purpose. We strive to be better, learn and improve every day in everything we do. We're the problem solvers and innovators that aren't afraid to take risks to transform the world of human health and well-being. We're all in it together delivering benefit as one to provide the insights needed today in order to solve the challenges of tomorrow.

Diversity and inclusion are fundamental to our core values at Waters Corporation. It is our responsibility to actively implement programs and practices to drive inclusive behavior and increase diversity across the organization. We are united by diversity and thrive on it for the benefit of our employees, our products, our customers and our community. Waters is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, religion, sex, national origin, sexual orientation, age, marital status, disability, gender identity or protected Veteran status.