Our mission of providing care to the world at a moment's notice is at the heart of everything we do. We are caregivers, first and foremost and we will be there when you need us. If your passion is helping those in need and you have the skills to deliver patient care in missions where every second counts, apply today!

With more than 38,000 employees, Global Medical Response teams deliver compassionate, quality medical care, primarily in the areas of emergency and patient relocation services around the world. We provide end-to-end medical transportation as well as fire services, integrated healthcare solutions and disaster response.

SUMMARY

The NEMT Coordinator is responsible for answering all incoming calls and communication from internal and external sources and responding appropriately, while maintaining a professional, courteous demeanor. The Coordinator will also determine requirements and mode of transportation. Utilizes scheduling software to manage members who utilizes Lyft transportation resources. Troubleshoots and problem solves transportation issues with health plan membership and external personnel. Coordinator must employ superior customer service and problem-solving skills for all interactions.

ESSENTIAL FUNCTIONS/DUTIES

Answer/handle incoming phone calls and other communication in a timely manner
• Interact with team members, other A2C department personnel, Lyft interactive team, members, medical facilities, and health plan members.
• Learn and develop proficiency with A2C & LYFT Transportation computer applications.
• Assist with managing recurring, short notice trips that are associated with Lyft eligible members
• Uses discretion and maintains confidentiality regarding student information.
• Executes assignments to achieve optimal productivity and efficiency.
• Demonstrates an appreciation of cost factors in the routine performance of duties.
• Assists staff with the maintenance of Program equipment.
• Responds and adapts to changing expectations and reprioritizes as necessary to expedite Program needs.
• Assumes responsibility for effectively addressing issues and solving problems.

QUALIFICATIONS

• One year of previous inbound call center experience or dispatcher preferred
• Experience in a high stress and high call volume center preferred
• Prior dispatch/routing experience is preferred
• Advanced customer service experience preferred
• High School Diploma, GED, or equivalent. College level education preferred.
• Excellent oral, written and interpersonal communication skills
• Proficient in Microsoft applications (Word, Excel, and Outlook)
• Knowledge of medical terminology and services preferred
• Must type 30 wpm
• Multilingual capabilities a plus
• EMD Certified or experience preferred.

Global Medical Response and its family of companies are an Equal Opportunity Employer including Veterans and Disabled