Job Description

Raymond West is looking to add a Team Lead to our strong Service Department! The Team Lead assists the District Service Manager and is responsible for administrative, field, and customer service operations within a specific geographical area. The Team Lead will manage up to 7 Field Service Technicians. This person will ensure that each assigned Technician receives the appropriate training, support, and equipment necessary to perform their job of providing unparalleled customer and technical service to each of Raymond West customers. The Team Lead will serve as a first line support manager to current and new customers providing expert advice and information as it relates to all the customer's aftermarket needs. Internally, the Team Lead will work closely with all branch operations personnel, making certain that all field service work is submitted and processed in a timely and accurate manner. Additionally, the Team Lead working in conjunction with the District Service and Parts manager will provide first line support for the proper levels and mix of parts inventory for each technician assigned to their assigned territory. Team Leads are expected to bill 70 percent of their time to revenue generating charge codes.

Essential Functions:

• Meet with each assigned Direct Report and complete a Job Dialogue. Job Dialogue intervals will be based on the individual need and experience of the assigned service technician.
• Become competent in all aspects of the operation of RW's Paperless Work Order process.
• Meet with the District Service Manager to evaluate both technical and administrative training requirements needs of assigned technicians. The purpose of this evaluation is to develop plans that will all consistent customer support that is not dependent of individual performers.
• Regularly meet with your group of assigned Direct Reports.
• Complete at least one Quality Assurance sheet for each technician assigned to the team.
• Conduct job dialogues with individual team members.
• Assist District Service Manager in wage reviews for team members.
• Assist in recruiting potential service candidates. Interview and make company aligned, strategic hiring decisions based on the needs of the assigned branch.
• Work in conjunction with your designated Technical Trainer and Operations Manager to ensure each Direct Report is provided the required and necessary Technical Training.
• Visit with customers to make certain that our customers are extremely satisfied with the product and services provided by your branch and RW.
• Complete all additional branch operational tasks and projects as assigned and deemed appropriate by the District Service Manager.
• Repairing and Maintaining Mechanical Equipment -- Servicing, repairing, adjusting, and testing machines, devices, moving parts, and equipment that operate primarily based on mechanical and electrical principles.
• Operating Vehicles, Mechanized Devices, or Equipment -- Running, maneuvering, navigating, or driving vehicles or mechanized equipment, such as forklifts.
• Updating and Using Relevant Knowledge -- Keeping up-to-date technically and applying new knowledge to your job.
• Getting Information -- Observing, receiving, and otherwise obtaining information from all relevant sources.
• Communicating with Supervisors, Peers, or Subordinates -- Providing information to supervisors, co-workers, and subordinates by telephone, via two-way radio, in written form, e-mail, or in person.
• Inspecting Equipment, Structures, or Material -- Inspecting equipment, structures, or materials to identify the cause of errors or other problems or defects.
• Identifying Objects, Actions, and Events -- Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.
• Controlling Machines and Processes -- Using either control mechanisms or direct physical activity to operate machines or processes (including computers and vehicles).
• Analyzing Data or Information -- Identifying the underlying principles, reasons, or facts of information by breaking down information or data into separate parts.
• Spend Time Using Your Hands to Handle, Control, or Feel Objects, Tools, or Controls -- This job requires using your hands to handle, control, or feel objects, tools or controls on a regular basis
• Face-to-Face and Phone/Radio Discussions -- Ability to conduct professional and informative face-to-face and phone/radio discussions with customers, vendors and team members as part of this job.
• Time Pressure -- Ability to meet strict deadlines.
• Frequency of Decision Making -- Ability to make decisions that affect other people, the financial resources, and/or the image and reputation of the organization.

Experience and Skills
Minimum of a high school diploma or equivalent is required. Person must be a Raymond Certified Technician and have a minimum of 2 years field service experience. This position requires a sound working knowledge of basic electricity, hydraulic, mechanical, and simple wire guidance systems. This person must be able to lead and organize manpower effectively and efficiently. This position requires the ability to work with a diverse group of people and a management team that emphasizes collaboration, customer satisfaction, winning, and having fun. Communication with supervisors and direct reports needs to be open and direct with the understanding that strategic planning is essential for success.

Physical Requirements:
The physical demands described herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This position requires the ability to quickly move your hand, your hand together with your arm, or your two hands to grasp, manipulate, or assemble objects with or without aid. The ability to see details at close range (within a few feet of the observer) with or without aid. This position requires the ability to hear various levels of sound and noise with or without aid. The ability to coordinate two or more limbs (for example, two arms, two legs, or one leg and one arm) while sitting, standing, or lying down. It does not involve performing the activities while the whole body is in motion. The ability to quickly and repeatedly adjust the controls of a machine or a vehicle to exact positions. The ability to concentrate on a task over a period of time without being distracted. The ability to communicate clearly with or without aid. The ability to keep your hand and arm steady while moving your arm or while holding your arm and hand in one position. The ability to lift 25 - 50 lbs. continuously. The ability to maneuver up to 125 lbs. with assistance of equipment or other team members.

RW provides competitive, medical, dental, vision, 401k with company match, flexible spending accounts, disability insurance, life insurance, personal time off, holiday pay and a great team to work with!

Check us out at . Raymond West has a great group of loyal and hardworking employees who help us maintain our exemplary level of sales and service.

Apply on-line via the submit resume button provided. We are an equal opportunity employer and encourage all qualified persons to apply. We encourage qualified military veterans and persons with disabilities to submit their resume online. We are a drug free company.

This contractor and subcontractor shall abide by the requirements of 41 CFR * 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, or national origin. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, national origin, protected veteran status or disability.