Red Peak Technical Services, LLC a subsidiary of Alutiiq, LLC has an exciting opportunity for a Sr. Telecommunications Mechanic supporting a Norco, CA-based government contract. This is a full-time, client-site position.  The Sr. Telecommunications Mechanic will primarily be responsible for the day-to-day operations of the customer’s Voice over Internet Protocol (VoIP) telephone system, including installing and maintaining infrastructure (wiring) and providing technical support for end users.

Core responsibilities will include:

• Checking the daily ticket log, taking actions to resolve any tickets, and closing out the ticket in the system.
• Providing daily technical support for the customer’s unclassified VoIP endpoint devices.
• Ensuring that all telecommunications configurations meet required security and continuity guidelines.
• Ensuring all installation and maintenance activities are conducted in compliance with industry best practices, BICSI methodologies, standards, and codes.

Additional duties may include:

• Conducting site surveys to plan and coordinate new and upgraded cabling and telecommunications equipment for large and complex systems.
• Identifying and updating the locations of all IT infrastructure drops on provided floor plans, to include labeling all jack locations identified using provided specifications.
• Identifying the location of both sides of all IT infrastructure drops, to include both the work area outlet and the communication room/patch panel.

This opportunity is for a POTENTIAL CONTRACT award and is contingent upon the contract being awarded. Consideration for a potential contract may require a signed letter of intent. If the contract is awarded, another position posting will be available on the Company Careers portal.

Pay rate: $100,000 to $129,000 Annually

• United States citizenship
• Active DoD Security Clearance (Secret or higher)
• Bachelor’s degree or higher in an engineering, scientific, or technical discipline – additional years of experience may be substituted for educational requirement (minimum 10 years)
• One or more of the following Cisco (OEM) IT certifications:
  • Cisco Certified Network Associate (CCNA) Enterprise
  • Cisco Certified Support Technician (CCST) Networking
• At least seven (7) years of relevant Cisco VoIP technical support experience; advanced ability to diagnose and resolve issues related to the functionality of Cisco IP Telephony
• At least three (3) years of experience overseeing the day-to-day operations of a VoIP telephone system, including installation of VoIP infrastructure (wiring)
• At least two (2) years of experience providing telecommunications system support in an enterprise network-level environment using CISCO routers, switches, ISE, and ASA firewalls
• Commitment to outstanding customer service

Additional Desired Qualifications:

• One or more of the following certifications:
  • BICSI Installer 1 (INST1) Certificate
  • BICSI Installer 2, Copper (INSTC) Certification
  • BICSI Installer 2, Optical Fiber (INSTF) Certification