Customer Care Consultant FT - The Apothecarium (Lombard)
San Francisco, CA
The Apothecarium – Dispensary /
Full-Time /
On-site
$21 - $24 an hour
Customer Care Consultant’s primary responsibility is to serve The Apothecarium’s guests. This role requires nothing less than excellent customer service, total understanding and strict compliance with all medical cannabis regulations and a positive, respectful attitude. Retail Consultants will need to have a thorough understanding of strains, genetics, and relevant medical marijuana terminology and how to help our customers select the cannabis flowers and infused products that are right for them. Retail Consultants will provide outstanding service to guests, and consult on medical cannabis strains, applications, effects, and routes of delivery.
Essential Job Duties and Responsibilities
● Perform opening and closing duties
● Answer phone calls, promptly return voicemails and email
● Field a wide range of questions online, over the phone, and in-person regarding cannabis law, changing regulations, and inventory
● Admin the Zendesk support channels to provide support and customer service to customers
● Ask appropriate questions to assist in customers selection of medicine
● Inform, recommend, select products for guests depending on their individual needs
● Communicate the effects of and different types of cannabis to guests
● Complete guest consultations efficiently and meet service expectations
● Ensure accurate cash handling, and register management
● Communicate customer requests and/or concerns to the Manager
● Ensure strict controls to protect Dispensary assets at the direction of management
● Maintain a positive work environment conducive to trust and respect
● Assist in display maintenance and housekeeping
● Communicate restocking and product needs to inventory assistants as needed
● Provide feedback and suggestions to Manager to continuously improve the customers and employee +experience
● Frequently maintain cleanliness, dusting, glass cleaning, vacuuming, sweeping, and sanitization of dispensary
● Use discretion with sensitive and confidential security and business information
● Maintains strictest confidentiality in compliance with HIPAA guidelines
Basic Qualifications
● Bachelor’s Degree or equivalent in professional and life experience
● Must be authorized to live and work in the U.S.
● Must be at least 21 years old
Preferred Qualifications
● Experience working in the cannabis industry highly desirable
● Experience working in medical services and/or the health & wellness industry highly desirable
● Experience working in retail & customer service experience highly desirable
● Experience working in medical services/health & wellness industry highly desirable
