Case Manager
Los Angeles, CA 
Posted 8 months ago
Job Description
Case ManagerAdult Services | Greater Los Angeles Area, CA | Full Time
Job Description

About Us:

Helping Our Most Vulnerable Change Their Life Stories

Volunteers of America is a non-profit human services organization committed to serving people in need, strengthening families, and building communities. VOALA provides a variety of social services to Los Angeles area communities such as Head Start programs, Upward Bound college prep programs, veterans' services, homeless shelters, low-income housing program as well as drug and alcohol rehabilitation. Learn more at


The Case Manager is responsible for helping people who are in difficult situations with advice, figure out what kind of help they need, help them find the services they need, create plans for treatment or recovery, work with other health and human service providers, and keep tabs on client's progress with treatment plan. The position requires a combination of administrative/office duties and field/outreach work.


The Case Manager will arrange, coordinate, monitor, and deliver services related to meeting the needs of program households, while helping them obtain housing stability. The Case Manager - Generalist duties are as follows:

  • Assign and monitor cases:
    • Review daily referrals and screenings of clients
    • Designates households for intake and ensures all supporting documents are verified
    • Provides information and referrals for callers and walk-in clients
  • Conducts comprehensive screenings and assessments with clients to collect functional, environmental, financial, employment, housing, educational, and health information, as appropriate, to develop a case plan
    • Develops support systems to meet clients and family needs; coordinates and facilitates move-in activities, rental negotiations, and service referrals as required
    • May make home and field visits
  • Monitors cases on a regular basis to determine quality and effectiveness of services provided
    • Review cases with Program Coordinator and Case Management Team
    • Audit case file on a regular basis for completeness and accuracy
    • Conducts crisis intervention as necessary
  • Assists case managers by identifying and coordinating a variety of available services necessary for clients and families to maintain/obtain self-sufficiency and family stabilization
    • Refers clients to available community providers for therapeutic, social, educational, and medical resources
    • Provides support to case managers and clients through ongoing case conferencing, counseling, and advocacy
  • Conducts comprehensive file reviews and assessment of data collected to assure all necessary documentation is collected by case managers for services eligibility purposes
    • Assure all assets and file documents are maintained and secure for all clients
  • Develops, performs, and assists with workshops pertaining to client's needs
  • Participates and assists with outreach event
  • Other duties as required and is subject to change at any time


  • Must be able to pass a fingerprint clearance, background check, including criminal history, personal references, employment and education verifications
  • Valid California driver's license, acceptable proof of automobile insurance, and/or reliable mode of transportation


  • Associate's Degree from a full-accredited college or university or a combination of education and relevant experience (two years' total)


  • Minimum of 1 year of general experience in case management
  • Minimum of 1 year of experience working with veterans, people in recovery, homeless individuals, and/or relevant experience


  • Case Management ethics, HIPAA, Programmatic standards of operation and clinical engagement, clinical documentation methods, client focused ideology
  • Proficiency in record keeping, tracking, maintaining, and reporting statistics according to program guidelines and requirements


  • Proficiency with computers and Microsoft operating system navigation, office, outlook, word, excel, power-point, and internet browser


  • Ability to perform under circumstances of possible emotional stress and conflict, including dealing with un-cooperative clients
  • Ability to develop a strong working relationship with service providers
  • Effective written and oral communications skills
  • Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA, and other federal, state, and local standards, with or without reasonable accommodation, including meeting qualitative and quantitative productivity standards.
  • Ability to maintain regular, punctual attendance consistent with ADA, FMLA, and other federal, state, and local standards


  • Dependable, prompt, client-focus, collaborative, prompt, positive mindset, flexible, and organized


  • Bachelor's Degree in Social Work or related field
  • An U.S. Veteran
  • 2 years of experience working with U.S Armed Forces Veterans, homelessness, re-entry population, substance abuse patients, and/or at-risk youth
  • Bilingual in English and Spanish (written and verbal)
  • Knowledge and experience working with and using HMIS software or programs
  • Knowledge and experience working with and using Database software programs

Volunteers of America is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law

This employer participates in E-Verify and will provide the federal government with your Form 1-9 information to confirm that you are authorized to work in the U.S.

If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (OHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment.


Job Summary
Start Date
As soon as possible
Employment Term and Type
Regular, Full Time
Required Education
Associate Degree
Required Experience
2+ years
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