Field Service Supervisor- Erlanger, KY
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Posted 1 day ago
Job Description

What makes DHL great? OurPeople! We know each employee's individual contributions make us the #1 ExpressDelivery and Logistics Company in the world.

DHL Express is committed tomaintaining an environment that empowers every team member to make the greatestpossible impact on our business. Our corporate culture is about personalcommitment - to our business, to each other and to our global communities. DHLis dedicated to being a great place to work. In addition to competitivecompensation packages, our employees enjoy a range of programs, services andbenefits that bring the best to their personal lives.

Start YOUR career with DHL today...

We currently have a "Career"opportunity for a Field Services Operations Supervisor in our Erlanger, KY station. Asthe Field Service Operations Supervisor, you will provide operationalmanagement and support at various service center locations to ensure efficientand timely pick-up and delivery handling of customer materials and shipments.In addition, you will ensure compliance with safety, security, regulatory, andDHL's policies.

Key Accountabilities

  • Responsible for overall efficient and effective Service Centeroperations regarding pick-up and delivery personnel and services.

  • Ensures all material is picked up and delivered from/to all areaaccounts in accordance with DHL guidelines, customer expectations andgovernment regulations.

  • Ensures safe, efficient and timely handling and transportation ofall customer materials.

  • Works with sales management to promote DHL sales growth byadvising on customer activities and achieving specific customer call targets.

  • When required ensures compliance with import/export regulations,duties, and tariffs in some markets.

  • Supervises a staff; responsible for hiring, coaching, training,and developing subordinate staff.

Key Requirements

  • Typically requires BS/BA and 3-5 years experience in relatedfield, including at least one year of supervisory/leadership experience.

  • Supervision in a union environment is a plus
  • Complete understanding and wide application of principles,theories, and concepts on the transportation/shipping industry.

  • Knows and effectively uses fundamental concepts, practices, andprocedures relative to quality and productivity improvements, training,budgeting and cost control, and progressive techniques in area ofspecialization.

  • Generally understands basic supervisory approachesfor work direction, motivation, and disciplinary action.

  • Valid Driver's Licenseand a Motor Vehicle Record that meets Driving Privileges standards

DHL is an equalopportunity employer. We evaluate qualified applicants without regard to race,color, religion, sex, sexual orientation, gender identity, national origin,disability, veteran status, or any other protected characteristic. The EEO isthe Law poster is available here.

Valid Driver's License and a Motor Vehicle Record that meets Driving Privileges standards
Facts and Figures
  • Travel Required

    <15% of the time


Job Summary
Start Date
As soon as possible
Employment Term and Type
Regular, Full Time
Required Education
Bachelor's Degree
Required Experience
3 to 5 years
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