Field Personal Property Claims Specialist (Contents) - Los Angeles, CA, Plano TX
Los Angeles, CA  / Plano, TX  / Indianapolis, IN 
Posted 1 month ago
Job Description
Field Personal Property Claims Specialist (Contents) - Los Angeles, CA, Plano TX or Indianapolis, IN (111271)

Advance your career at Liberty Mutual - A Fortune 100 Company!
Are you looking to use your customer service skills in a role where you can see that you are making a difference in people's lives? Are you looking for a position that allows you to do meaningful and innovative work in a culture of continuous improvement? If so, this opportunity could be for you!
Liberty Mutual's Large Loss Claims Property team has an immediate opening for a Personal Property Claims Specialist. As a Claims Specialist, you will manage, investigate and resolve assigned Property Contents claims under general supervision. Responsibilities include: capturing and creating an inventory of damaged/lost contents while on site, working with various vendors and ensuring that quality customer service is provided via face to face and phone interactions.
This position will be located in Los Angeles, CA - Indianapolis, IN or Plano, TX.
NOTE: The actual level / grade for this role will depend on the candidate's overall experience and skill level.
  • Responsible for claims handling personal property losses to include large loss.
  • Works in concert with large loss adjusters for scheduling, inventorying, adjustment and relocation assistance.
  • Performs on-site inventory inspection and specific detail capture (50% minimum on-site) to provide to policyholder for pricing.
  • Develops expert list/websites for various product categories. Utilizes multiple third-party vendors for pricing. Documents the file accordingly.
  • Provides quality customer service. Provides insured with policy information to include coverage, limitations, replacement or ACV options.
  • Works with and may coordinate a number of vendor services such as contractors, emergency repair, cleaning services and various replacement services.
  • Ability to travel domestically up to 75% of the time (M-F *)
  • *May be called upon for catastrophe duty in which weekends maybe required.
  • May provide assistance on files handled by Claims Representatives in other organizations with-in person inspections or policyholder contact when needed.
  • Attends product seminars/shows to build personal property expertise.

  • Strong written and oral communications skills required.
  • Good interpersonal, analytical and negotiation skills required
  • Customer service experience preferred
  • Knowledge of coverages provided within various homeowner policies.
  • Experience in interior design, electronics, appliances, antique-collectibles, clothing and furniture retail preferred.
  • The capabilities, skills and knowledge required is normally acquired through a Bachelor's degree or equivalent experience and 18-24 months of directly related experience.
  • Ability to obtain proper licensing as required.
We value your hard work, integrity and commitment to positive change. In return for your service, it's our privilege to offer you benefits and rewards that support your life and well-being. To learn more about our benefit offerings please visit:
At Liberty Mutual, we give motivated, accomplished professionals the opportunity to help us redefine what insurance means; to work for a global leader with a deep sense of humanity and a focus on improving and protecting everyday lives. We create an inspired, collaborative environment, where people can take ownership of their work; push breakthrough ideas; and feel confident that their contributions will be valued and their growth championed.
We're dedicated to doing the right thing for our employees, because we know that their fulfillment and success leads us to great places. Life. Happiness. Innovation. Impact. Advancement. Whatever their pursuit, talented people find their path at Liberty Mutual.


Job Summary
Start Date
As soon as possible
Employment Term and Type
Regular, Full Time
Work Hours (i.e. shift)
Day Job
Required Education
High School or Equivalent
Required Experience
1+ years
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