Are you looking to use your customer service skills in a role where you can see that you are making a difference in people's lives? Are you looking for a position that allows you to do meaningful and innovative work in a culture of continuous improvement? If so, this opportunity could be for you!
Liberty Mutual's Large Loss Claims Property team has an immediate opening for a Personal Property Claims Specialist. As a Claims Specialist, you will manage, investigate and resolve assigned Property Contents claims under general supervision. Responsibilities include: capturing and creating an inventory of damaged/lost contents while on site, working with various vendors and ensuring that quality customer service is provided via face to face and phone interactions.
This position will be located in Los Angeles, CA - Indianapolis, IN or Plano, TX.
NOTE: The actual level / grade for this role will depend on the candidate's overall experience and skill level.
Responsible for claims handling personal property losses to include large loss.
Works in concert with large loss adjusters for scheduling, inventorying, adjustment and relocation assistance.
Performs on-site inventory inspection and specific detail capture (50% minimum on-site) to provide to policyholder for pricing.
Develops expert list/websites for various product categories. Utilizes multiple third-party vendors for pricing. Documents the file accordingly.
Provides quality customer service. Provides insured with policy information to include coverage, limitations, replacement or ACV options.
Works with and may coordinate a number of vendor services such as contractors, emergency repair, cleaning services and various replacement services.
Ability to travel domestically up to 75% of the time (M-F *)
*May be called upon for catastrophe duty in which weekends maybe required.
May provide assistance on files handled by Claims Representatives in other organizations with-in person inspections or policyholder contact when needed.
Attends product seminars/shows to build personal property expertise.