E-Commerce Merchandiser
San Jose, CA 
Posted 18 days ago
Job Description
Requisition Number20-0132
Post Date2/10/2020
TitleE-Commerce Merchandiser
CitySan Jose
DescriptionESSENTIAL JOB DUTIES * Ability to locate high valued merchandise located at ARC Center to sell on ecommerce platform and supply physical stores with steady supply of collectible merchandise. * Perform extensive research on items to be posted and determine the best possible price. * Test items to confirm functionality or authenticity prior to posting (e.g. electronics, jewelry) * A basic understanding of third-party research software, Terapeak. The ability to use listing and shipping software, Sure Done, Ship Station. * Inventory Control: Keep track of physical inventory currently on auction and ensure pending items are carefully secured inside designated area. * Assist with photography of items for sale on auction. * Must be able to perform duties with low error rate. * Handling phone and email customer support in a timely manner. * Following up on all orders with customers in real time * Ability to meet daily posting quotas and weekly and monthly sales targets determined by Supervisor * Handles all fulfillment requests by processing all customer orders. * Maintains a safe work environment by keeping Ecommerce designated area clean. * Ability to serve as backup to Ecommerce Specialist (ECS) when absent. * Selects most cost-effective shipping method for items purchased, * Handling all stock shipping, scheduling and ensuring all orders are shipped within their handling times. * Sending Shipping notifications in real time to customers after all orders are finalized.

* Handling all damage/loss claims and following up on them in a timely manner. * Able to work efficiently and pacing workload. * Takes and active role, and partners with the Retail Manager, Collectables Specialist and all other team members in the day to day operation of the ecommerce business. * Provides coaching, training and development of new employees * Other written or verbal duties may be assigned by your supervisor and/or Administrator.
RequirementsEDUCATION & WORK EXPERIENCE * High School Diploma or equivalent * Two to four years of customer service and/or other retail experience * 1-2 years of Merchandising Experience

QUALIFICATIONS * Excellent Computer & Technology Skills with a focus on Windows Operating Systems (7 or higher) and all Microsoft Office Programs (Word, Excel, etc) * Photoshop experience preferred * Strong internet research skills * Must be able to work in fast-paced environment * Strong organizational skills with a high attention to detail. * Must be able to work independently with little supervision * Able to work under pressure and multitask. * Excellent written and verbal communication skills and strong interpersonal skills.

PHYSICAL REQUIREMENTS: * Ability to sit, walk, stand, bend, squat, climb, kneel, and twist on an intermittent or continuous basis. * Ability to grasp, push, pull and move heavy objects such as household and office furniture, packages and all other bulk items. * Ability to operate a telephone * Ability to lift up to 50 lbs * Ability to perform various repetitive motion tasks

  • Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.
  • Please view Equal Employment Opportunity Posters provided by OFCCP here.
  • The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. The Salvation Army is committed to providing reasonable accommodation for qualified job applicants, job candidates, and employees with disabilities to ensure they enjoy equal access to all employment opportunities and benefits of employment as required by the Americans with Disabilities Act. EEO is the Law.


Job Summary
Start Date
As soon as possible
Employment Term and Type
Regular, Full Time
Required Education
High School or Equivalent
Required Experience
2 to 4 years
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