Front Desk Clerk
Los Angeles, CA 
Posted 2 days ago
Job Description
Requisition Number11205 Desk Clerk (On Call) - Extra
Post Date2/11/2020
TitleFront Desk Clerk
CityLos Angeles
DescriptionMission Statement
The Salvation Army, an international movement, is an evangelical part of the universal Christian church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

Position Summary
The Zahn Family Emergency Shelter Desk Clerk provides general oversight of residents and rooms, checking in and discharges of residents, and evaluates and reports on resident's condition to the Program Manager and Case Managers. The Desk Clerk is also responsible for assisting case managers in the completion of documentation and tracking resident's progress upon discharge and follow-ups.

Essential Functions
1. Provide professional, compassionate and safe care for all residents. Respond to clients needs promptly, professionally, and with great courtesy. Provide support to all residents.
2. General monitoring of clients to ensure that a safe, quiet and friendly atmosphere is maintained
3. Explain rules and procedures to all clients.
4. Ensure client adherence to program policies and procedures.
5. Complete intakes as needed.
6. Enter and update all HMIS data as needed.
7. Follow all Zahn, Alegria, and TSA policies and procedures.
8. Complete all intake forms and records, establishing an individual resident file for new intakes.
9. Complete all daily logs, gather all needed signatures and give complete end-of-shift reports to the oncoming shift and to the Program Manager.
10. Monitor the house and residents, make rounds as directed by your supervisor.
11. Document and report unusual occurrences, incidents and injuries.
12. Ensure that resident's rooms are neat and clean, hallways are free of obstructions and other safety hazards.
13. Provide appropriate involvement in coordination with other staff so that safety and security measures are adhered.
14. Maintain security inside and outside of the building.
15. Respond promptly and appropriately to emergency situations.
16. Maintain resident confidentiality at all times.
17. Assist Case Managers in completing documentation and tracking residents upon discharge.
18. Answer and direct incoming calls to the appropriate individuals in a courteous and professional manner.
19. Monitor client's medication.
20. Assist with kitchen duties as needed.
21. Assist with cleaning common areas daily, room turnovers, house laundry, and donations.
22. Ability to work an irregular schedule with varying hours as needed.
23. Other duties as assigned by your immediate supervisor and/or management personnel.
24. All duties will be performed in a courteous manner, allowing clients and staff to maintain a healthy sense of self-worth.

RequirementsWorking Conditions
Ability to walk, stand, bend, squat, climb, kneel and twist on an intermittent or sometimes continuous basis. Ability to be able to lift up to 10 lbs. Ability to grasp, push, pull objects such as files, file cabinets drawers and reach overhead. Ability to operate computer, fax and telephone.

Minimum Qualifications
1. High School Diploma or GED Required,
2. Must possess a valid Class C California Driver's License.
3. Bilingual English/Spanish preferred.
4. Must pass criminal background check in order to be eligible for employment.
5. The ability to read, write, speak and understand English; bilingual English/Spanish preferred.
6. Attainment of at least 18 years of age.

Skills, Knowledge & Abilities
1. Must be culturally sensitive and non-judgmental
2. Knowledge and sensitivity regarding issues of homelessness, mental health and chronic illness
3. Ability to obtain annual TB test and complete other required Salvation Army trainings (decision driving, PTM, etc.)
4. Basic information of blood borne infection and universal precautions including the use of protective devices.
5. CPR/First Aid Certification.
  • Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.
  • Please view Equal Employment Opportunity Posters provided by OFCCP here.
  • The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. The Salvation Army is committed to providing reasonable accommodation for qualified job applicants, job candidates, and employees with disabilities to ensure they enjoy equal access to all employment opportunities and benefits of employment as required by the Americans with Disabilities Act. EEO is the Law.


Job Summary
Start Date
As soon as possible
Employment Term and Type
Regular, Full Time
Required Education
High School or Equivalent
Required Experience
Email this Job to Yourself or a Friend
Indicates required fields