EMERGENCY SERVICES: VOLUNTEER TRAINING &
Rancho Palos Verdes, CA 
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Posted 14 days ago
Job Description
Requisition Number01-001 Vol.Training/Comm.Specialist 11-2019
Post Date12/18/2019
TitleEmergency Services Volunteer Training & Digital Support Coordinator
CityRancho Palos Verdes
StateCA
DescriptionPOSITION DESCRIPTION

THE SALVATION ARMY
WESTERN TERRITORIAL HEADQUARTERS

DEPARTMENT: COMMUNITY RELATIONS AND DEVELOPMENT

POSITION TITLE: EMERGENCY SERVICES: VOLUNTEER TRAINING &
DIGITAL SUPPORT COORDINATOR

STATUS: EXEMPT

MISSION STATEMENT:
The Salvation Army, an international movement, is an evangelical part of the universal Christian Church. Its message is based on the Bible. Its ministry is motivated by love for God. Its mission is to preach the gospel of Jesus Christ and meet human needs in his name without discrimination.

SCOPE OF POSITION:
The position, under the direction of the Territorial Communications Secretary, will serve as a technical expert responsible for researching, recommending, developing, implementing, and maintaining a variety of information and communication solutions to improve divisional services, including volunteer management, online training, and information management applications.

EDUCATION AND WORK EXPERIENCE:
Master's Degree from an accredited college or university in a related field and information systems management experience, and/or any equivalent combination of education, training, and experience which provides the required knowledge, skills, and abilities.

LICENSES AND CERTIFICATIONS:
Valid state driver's license.

KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:
* Knowledge of the information and communication system solutions and
resources available to enhance all phases of emergency management;
* Knowledge of the principles and practices of data management, integration,
validation, and reporting;
* Knowledge of the principles and practices of website development and
administration;
* Skills and abilities to:
o Provide excellent organizational practices;
o Provide guidance and expert advice to management, departmental, and
divisional staff on technical systems or process-related topics;
o Provide customer service and practical training to users;
o Analyze problems and resources and initiate procedures and processed
designed for improved productivity;
o Communicate effectively and build effective working relationships with
various outside agencies;
o Plan and manage workload on compliance with workload demands and
times constraints.

EQUIPMENT USED:
* Networked PC's and Printers
* Audio and Visual Equipment
* Photo Copier/Scanner/Fax

ESSENTIAL DUTIES AND RESPONSIBILITIES:
* Assist in the database setup and planning for volunteer and emergency
system tools and applications, including but not limited to a territorial
volunteer management system, Microsoft forms, the Cornerstone
OnDemand learning management system, and the development of multiple
apps;
* Develop a territorial volunteer management system and related web
applications to recruit, train, and maintain volunteers and staff;
* Develop digital applications that enhance the overall efficiency of emergency
services, including operations, troubleshooting issues, and improving
overall site design and usability;
* Develop training materials with the Emergency Disaster Services (EDS)
section for the divisions to maintain digital contact with volunteers through
newsletters and refresher training;
* Oversee the digital transformation of existing emergency management
curriculum with the Emergency Disaster Services (EDS) section, including
the development of check lists, infographics, new trainings, and webinars;
* Maintain territorial online training curriculum, including digital, related to
emergency services and volunteer management;
* Maintain a volunteer management system that tracks all training completed
by Officers, staff, and volunteers;
* Serve as a divisional resource to implement and support emergency
services, social services, and volunteer programs;
* Serve as a CRD Department liaison with the territorial Information
Technology Department, which provides resources and ongoing support to
the Emergency Disaster Services (EDS) section;
* Provide process/procedural documentation that is clearly written and
maintained;
* Provide ongoing assistance to end users throughout the territory on all
relevant software, including help with configuration of volunteer
opportunities and management of the volunteer database;
* Be primary line of support on TSA West support desk regarding volunteer
software related service desk tickets, troubleshooting issues timely and
effectively;
* Escalate issues when necessary and coordinate with internal IT and/or
external resources to resolve issues;
* Manage the list of projected software enhancements, from feasibility to
approval to development to implementation;
* Test software updates and new programming and provide related
documentation. Work with software engineers to report and correct issues;
* Manage the list of projected software enhancements, from feasibility to
approval to development to implementation;
* This position should be able to deploy during a major disaster for a
minimum of two weeks and provide support or on-site IT operations in a
crisis.

WORK HABITS (Not listed in priority order):
* Maintain professional, courteous and cooperative manner with all THQ and
DHQ personnel and outside contacts and demonstrate respect and a
positive attitude toward them at all times during the workday, with
customer service mindset.
* Be a team player, take the initiative, be responsive, and be flexible in
assisting others to the best of ability to ensure accurate and timely work
objectives.
* Ability to operate basic office equipment including a computer, office
telephone, smartphone, photocopier, A/V equipment, etc.
* Ability to be a self-starter and innovator; to work independently with strong
organizational skills and with a minimum of supervision.
* Ability to work under pressure in a fast-paced environment while effectively
managing multiple competing priorities.
* Ability to speak effectively in public to both internal and external audiences.

PHYSICAL REQUIREMENTS AND WORKING CONDITIONS:
* Qualified individuals must be able to perform the essential duties of the
position with or without accommodation. A qualified person with a disability
may request a modification or adjustment to the job or work environment
in order to meet the physical requirements of the position. The Salvation
Army will attempt to satisfy requests as long as the accommodation needed
is a reasonable and no undue hardship would result.
* Ability to sit, walk, stand, bend, squat, climb, kneel, and twist on an
intermittent or continuous basis
* Ability to grasp, push, pull objects such as files, file cabinet drawers, and
reach overhead
* Ability to operate telephone
* Ability to operate a desktop or laptop computer
* Ability to lift up to 25 lbs. (usually file boxes)
* Ability to access and produce information from a computer
* Ability to understand written information

Travel occasionally to attend meetings and conferences, perform and participate in training throughout the Western Territory, and to represent The Salvation Army in discussion with other disaster relief agencies on technology-related issues. Work is performed in a normal office environment where there are little or no physical discomforts associated with changes in weather or discomforts associated with noise, dust, dirt, and the like.
Must be deployable during a disaster incident to support emergency operations. During a disaster incident, this position may be deployed to support on-site disaster relief operations. This may include operations in "hardship conditions" where basic amenities, such as power and water may not be readily available. Working conditions during a disaster may be extremely hectic and stressful.

STATEMENT OF PURPOSE:
This document provides descriptive information about the above Salvation Army position. Work actually performed by incumbents in this position may vary. Although this document may be used for recruiting, staffing, or career planning, the information contained herein should only be used as a guideline or recommendation for the content of and qualifications for this position. An individual's ability to meet the qualifications and capabilities described in this document is not a guarantee of employment or promotion. The Salvation Army reserves the right to make changes to this document as deemed necessary without providing advance written notice.

ACKNOWLEDGEMENT OF RELIGIOUS PURPOSES OF THE SALVATION ARMY:
The employee acknowledges that he/she has been informed and understands The Salvation Army's religious purpose and status as a church. The employee agrees that he/she shall do nothing in his/her relationship with The Salvation Army as an employee to undermine its religious mission. The employee agrees and understands that his/her services are a necessary part of The Army's religious purposes and his/her work related conduct must not conflict with, interfere with, or undermine such religious programs or The Army's religious purpose.

AT-WILL CLAUSE:
I hereby understand and acknowledge that, unless otherwise defined by applicable law, any employee relationship with this organization is of an "at will" nature, which means that the Employee may resign at any time and the Employer may discharge Employee at any time with or without cause. It is further understood that this "at will" employment relationship may not be changed by any written document or by conduct unless an authorized executive of this organization specifically acknowledges such change in writing.


REPORTS TO: TERRITORIAL COMMUNICATIONS SECRETARY

RequirementsSee Job Description
  • Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.
  • Please view Equal Employment Opportunity Posters provided by OFCCP here.
  • The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)


All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. The Salvation Army is committed to providing reasonable accommodation for qualified job applicants, job candidates, and employees with disabilities to ensure they enjoy equal access to all employment opportunities and benefits of employment as required by the Americans with Disabilities Act. EEO is the Law.

 

Job Summary
Start Date
As soon as possible
Employment Term and Type
Regular, Full Time
Required Education
Master's Degree
Required Experience
Open
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