About the RoleThe Global Head of Analytics & Insights (A&I) on the Community Operations (CommOps) Global Strategy & Planning (S&P) team will lead a team whose mission is to drive scale and efficiency in reporting and analytics for CommOps. You will have two broad mandates - (1) _Data Foundations_ \- Partner with Product, Data Engineering and Operations to design, build and maintain the data infrastructure, metrics and reporting to serve CommOps' business needs, and (2) _Business Insights_ \- Partner with Strategy, Operations and Data Science to understand key drivers of our metrics and recommend actions to improve them. This role has global scope and spans across all of Uber's businesses (Rides, Eats, U4B, Freight, Elevate and more). You will work with key partners to lead project intake, prioritization, and staffing, and mentor and develop team members to deliver high-quality work.##
What You'll Do
About the TeamCommunity Operations (CommOps) is the _voice and face_ of Uber, and its largest org (10k+ employees). We work across the platform (Rides, Eats, U4B, Freight, Elevate and more) and are responsible for customer support, social media, sales / conversion, and safety response. We are also the Voice of the Customer to the Tech/Ops teams.The Global S&P A&I team is the central Analytics and Insights (A&I) team for CommOps. Our projects are typically broad in scope, which means there is tremendous opportunity to make a huge impact on the business.