Dir, Privacy Technology Solutions- Collegeville, Pennsylvania
Recognized by FORTUNE magazine as one of the "World's Most Admired Companies," Quest Diagnostics is the world's leading provider of diagnostic testing, information and services that doctors and patients need to make better healthcare decisions. They are pioneers in developing innovative diagnostic tests and advanced healthcare information technology solutions that help improve patient care.
With corporate headquarters in Secaucus, NJ, Quest Diagnostics is a Fortune 500 company traded on the New York Stock Exchange (NYSE: DGX) and included in the Dow Jones Sustainability World Index. With 2020 revenues of $9.44 Billion and approximately 50,000 employees and 6,600 patient locations across the US, Quest Diagnostics serves half of the physicians and hospitals in the US with their large variety of products and services.
The company offers the broadest access to diagnostic testing services through its network of laboratories and patient service centers and provides interpretive consultation through its extensive medical and scientific staff. Quest Diagnostics also provides services to employers, life insurance companies, other commercial labs, clinics, health plans, government agencies, and organizations involved in clinical trials research.
Approximately 150 million times each year, patients and their physicians rely upon Quest Diagnostics results to make important healthcare decisions and approximately one third of U.S. physicians - and many of the country's leading hospitals and health systems - relies on Quest Diagnostics healthcare information solutions to foster better patient care and outcomes.
FORTUNE magazine's "World's Most Admired Companies" list for 7 consecutive years; one of only five companies to attain Most Admired status in the "Health Care, Pharmacy and Other Services" industry category.
Fortune magazine's Fortune 500 list
Forbes Global 2000
Forbes' America's Best Employers List for third consecutive year
Forbes 2020 America's Best Employers for Women for second consecutive year
Member of the Dow Jones Sustainability World Index
Included in the FTSE4Good, Calvert, and Ocean Tomo sustainability indices
Listed in the most recent Newsweek Green Rankings
Consistently named one of the best places to work in U.S. business journal rankings
Named a DiversityInc Noteworthy Company for third consecutive year
Listed on the Disability Equality Index (DEI), a joint initiative of the American Association of People with Disabilities (AAPD) and the US Business Leadership Network (USBLN), recognizing companies for prioritizing the inclusion of people with disabilities
Named Top 23 'Best Places to Work for LGBTQ Equality' in New Jersey
Achieved Cancer Gold Standard accreditation from the CEO Roundtable on Cancer, recognizing our actions to reduce the cancer risk of employees and their families
Received C. Everett Koop National Health Award for Efforts to Promote Employee Health in 2020
Diagnostic Testing Services
Quest Diagnostics is the world's leading provider of diagnostic testing, information, and services that patients and doctors need to make better healthcare decisions. Their services range from routine blood tests - such as total cholesterol, Pap testing and white blood cell count - to complex, gene-based and molecular testing. They perform medical tests that aid in the diagnosis or detection of diseases, measure the progress or recovery from a disease or confirm that an individual is free from disease. In addition, they have specialized expertise in cancer, cardiovascular diseases, infectious diseases, and neurology.
In the $60 Billion and growing US Diagnostic Testing Market, Quest Diagnostics is the leader. Quest Diagnostics' reputation as a leading innovator, provider of high value, low cost solutions and its financial strength and flexibility make it well positioned to capitalize on the evolving healthcare landscape.
Quest Diagnostics' long-term strategy is to become the undisputed world leader in diagnostic testing, information, and services. To drive this profitable growth, Quest Diagnostics plans to leverage capabilities to create differentiation:
Deliver Innovative Solutions
Leverage their Unparalleled Access and Distribution Network
Expand their relationships with large payors and health systems
Deliver Superior Patient Experiences
Working with IT, Legal, Compliance and the Privacy Office, provide advice, counsel and support to business teams related to the application of privacy laws, regulations policies and principles to various technology-related products, services and processes. Knowledge of HIPAA/HITECH required, and familiarity with state privacy and data protection laws (including CCPA), global data protection law (primarily GDPR and PIPEDA), marketing and/or general data privacy and protection principles desired. Assist in refining and standing up new data protection readiness programs necessitated by evolving global data protection laws and regulatory frameworks.
Duties and Responsibilities
Provide guidance in all key business initiatives that involve IT systems/products to address Privacy and to assist in design of compliant solutions.
Provide guidance to the Compliance and IT organizations in resolution of complex compliance related system/product privacy issues.
Align advanced technologies and Privacy by Design principles from development through production to ensure data use coincides with regulatory requirements.
Collaborate with data product development teams creating uses of data that employ privacy features.
Analyze and design solutions for new and existing data streams to mitigate privacy vulnerabilities and prevent future privacy risks.
Perform privacy assessments, identify, and mitigate risk and educate, train, and provide related guidance.
Implement privacy technology to facilitate privacy compliance, including data subject rights messaging, fulfillment, and tracking.
Lead development, implementation and maintenance of privacy policies related to Information Technology particularly related to technology-related products, services, and processes, including digital marketing, consumer-initiated testing, email, and text marketing.
Work with cross functional business and legal teams to ensure alignment between privacy laws and regulations and business imperatives, including by developing practical solutions.
Stay abreast of new privacy and data protection requirements and assess their impact on existing technology related products, services and operations; modify policies and procedures accordingly and collaborate with business teams to promote alignment between requirements and policies and procedures.
Work collaboratively with Privacy and Compliance team on day to day occurrences and incidents.
Assist in department initiatives and special projects.
Work with Legal to apply regulations, assist with and manage a variety of tasks, projects, and processes.
B.S. or equivalent required, M.S. or J.D. strongly preferred
CIPP/US, CIPP/E and/or CIPM or other relevant privacy certification highly desirable
10+ years working on HIPAA privacy and security issues related to technology-related products and services, digital marketing and other products and services
10+ years addressing compliance regulations, state privacy laws and regulations, or other privacy matters
Specialized knowledge of Ad Tech, TCPA, CAN-SPAM and other marketing regulations and technology highly desirable
Experience with design, implementation and maintenance of privacy compliance policies, procedures, and programs
Demonstrated ability to translate regulatory requirements into practical, compliant, and actionable elements while supporting business strategy.
Experience providing guidance on the effective development and implementation of privacy controls.
Experience in performing DPIAs and PIAs
Demonstrated project management experience
Physical and Mental Requirements
Ability to work independently and collaboratively in ambiguous situations
Cognitive ability to observe and interpret information, assess data, make an assessment and recall details as needed
Sitting or standing for long periods of time as routinely found in an office environment
Demonstrable track record of making informed decisions despite ambiguity, prioritizing and delivery measurable results in a fast-paced environment
Effective communication (verbal and written), research, drafting, proofreading, planning, organizational and computer skills.
Strong interpersonal skills: ability to interact professionally with colleagues, customers and patients
Ability to maintain composure under pressure
Ability to follow through, meet deadlines, maintain the highest level of confidentiality, anticipate requirements, and build relationships
Must be resourceful and creative with a roll-up your sleeves mentality
Self-motivated and results-oriented
All requirements are subject to possible modifications to reasonably accommodate individuals with disabilities. Quest Diagnostics is an Equal Opportunity Employer: Women / Minorities / Veterans / Disabled / Sexual Orientation / Gender Identity.
Quest Diagnostics has many career opportunities for individuals whose talent, initiative and dedication will complement our belief that the patients come first and that values do matter. We work to earn our customers' trust every day by providing the highest quality diagnostic information services in a professional, accessible and informative way.
We have a large recognized brand; we offer flexibility and autonomy, great support, pay and benefits and a comprehensive training and onboarding program.
All requirements are subject to possible modifications to reasonably accommodate individuals with disabilities.
Quest Diagnostics is an Equal Opportunity Employer: Women / Minorities / Veterans / Disabled / Sexual Orientation / Gender Identity / Citizenship