Associate
San Francisco, CA 
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Job Description
Associate

California

2.5-5 Years

USA

SR Number

HCLI/HCLI/2021/1450538

Job Description (Posting).

Responsibilities:
*Install and configure Linux servers in production and staging environments using standard build tools, such as pxeboot, as well as in-house tools
*Work with software tools to administrate and configure the distributed systems infrastructure at LinkedIn
*Support large-scale, rapidly growing Linux server environment
*Collaborate to build tools and scripts for automating various system administration tasks
*Work with vendors' customer support to resolve issues
*Performance tuning for both pre-prod and prod environments
*Assist in evaluating new technologies and hardware platforms and integrating them into our production environment
*Optimize hardware use for various LinkedIn applications, including in-house IO intensive applications and distributed databases requiring custom performance tuning
*Tier 2 troubleshooting of hardware and system issues
*Provide documentation of issues and supported systems and processes
*Work with internal customers and peers (SRE, engineering, etc.) through tickets, text chat, and phone
*24/7 emergency support - will carry a pager on a rotating basis
Basic Qualifications:
*5+ years of experience working in a UNIX environment
*5+ years working in a hosted environment.
*3+ years of experience deploying and supporting servers in a 24/7 production environment
*B.S./B.A. in a technical field, or equivalent practical experience
*Experience working with common scripting languages including shell, python, or perl
*Experience with applying kernel tuning
*Experience troubleshooting server hardware and network issues
Preferred Qualifications:
*Deep understanding of kernel internals and performance tuning
*Experience writing complex scripts for operational use
*Knowledge of storage technologies
*Experience running RHEL 6 and 7
*Experience running virtualized services
*Strong verbal, written, and analytical skills and the ability to communicate and interact with all team members

(1.) To provide support for on call escalations and doing root cause analysis of given issue (2.) To independently resolve tickets within agreed SLA of ticket volume and time (3.) To adhere to quality standards, regulatory requirements and company policies (4.) Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts (5.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases

Qualification

B Tech, B.E

No. of Positions

1

Skill (Primary)

Infrastructure Management Services (IMS)-Linux-Red Hat Linux

Employee Group

Contract

City

San Francisco

Entity

INFRA

Auto req ID

810492BR


HCL America, Inc. is proud to be an equal opportunity employer and gives consideration for employment to qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status


 

Job Summary
Start Date
As soon as possible
Employment Term and Type
Regular, Full Time
Required Education
Bachelor's Degree
Required Experience
5+ years
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