To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.Job CategoryCustomer Success GroupJob Details
The Success Associate will be responsible for helping customers adapt and realize value from their investment with Salesforce. They will strive to understand the customer goals and challenges and draw a clear path for success. In this role, the Success Associate will be partnering often with Success Managers to help global customers achieving their desired business goal. The end result is increased value, adoption, customer satisfaction and ultimately expansion of the Salesforce footprint.
The ideal Success Associate is a champion of Salesforce products and features and has the ability to prioritize, multitask, and engage dynamically with a set of customers
Develop an understanding of typical business challenges faced by customers and map Salesforce features and associated business benefits to address their needs
Ensure that customers derive maximum value from their investment in Salesforce
Evaluates current adoption maturity level and blockers to adoption, and provide adoption best practices and a prescriptive approach to increase adoption.
Partner with sales and the extended account team to support customers growth and to help them achieve their objectives
Monitor customer usage data, health indicators, renewal dates and growth opportunities and translate into a path for success
Proactively communicates technical product changes, degradations, outages, end of life and new updates
Escalate and drive mitigation plans among cross-functional teams to de-risk accounts
Build and nurture relationships across accounts to solidify our partnership and commitment to the customer
Will often support a global customer by partnering with Success Managers
When appropriate, recommend additional Salesforce Cloud Services needed to drive success
Preferred Qualifications & Skills:
3-5 years relevant industry expertise
Champion of Salesforce product and platform features, capabilities, and best use
Ability to prioritize, multitask, and engage dynamically with customers
Strong knowledge of business processes (Sales, Marketing, Service, Support), business applications and automation
Collaborative, persistent and self directed
Strong communication and interpersonal skills, with the ability to navigate conflict and foster honest dialog
Ability to quickly grasp and distinctly explain technological and business concepts
Comfortable adapting to new opportunities and change
PASSION: Passionate about Customer Success
BEGINNERS MIND: Always learning, approaches each interaction with open mind, great listener and hands-on
URGENCY: Ability to move fast and drive business value and results
OHANA: Embodies Aloha culture: A team player that everyone enjoys working with and has a generous heart
TRUST: Trust the company's core values
ADAPTABLE: Excels in high levels of uncertainty and change
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