* | Place outbound calls with the prime purpose of scheduling appointments for sales with new or existing customers, notifying sales of committed appointment times and then following up with a courtesy call to determine customer satisfaction/needs. |
* | Provides quotes or completes the sale, if campaign appropriate to directly gain new business. |
* | Probes and identifies problematic situations/opportunities that could protect or yield new business for MTG and communicates the information to the appropriate function for follow up. |
* | Restocks store merchandise as needed. Arranges stock on shelves or racks in sales area and keeps merchandise in order. Marks or tickets merchandise. |
* | Manages requests for products, price and technical information. |
* | Assist in warehouse in shipping & receiving, inventory stocking, cleaning, labeling, or other tasks. |
● | Maintains showroom cleanliness by procedures set forth by management. |
* | Identifies sources of leads and manages the pre-qualification process in collaboration with sales and corporate marketing. |
* | Tracks result of outbound campaign efforts. |
* | Backs up inbound customer service, as needed. |
* | Comply with all DOT and OSHA regulations. |
* | Ensure all safety rules are strictly observed. |
* | Perform other projects and duties as assigned. Matheson is an Equal Opportunity Employer that complies with the laws and regulations set forth under EEOC. |
* | High School Graduate with diploma and/or prior experience in outbound calling/inside sales, outside sales or marketing desirable. |
* | Excellent customer service skills. Ability to establish and manage customer relationships |
* | Ability to work independently and under some pressure to meet deadlines. |
* | Demonstrates a clear and effective speaking manner for the purpose of explaining information to customers and employees. |
* | Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. |
* | Ability to learn MTG*s business/product types/organization/transaction systems |
* | Excellent Telephone Communications Skills - Excellent Organizational Skills |
* | Intermediate level knowledge of Microsoft Office applications (Word, Excel, Outlook E-mail). |