Come Join our Team! 

Henry Schein Orthodontics, a subsidiary of Henry Schein Inc, is a leading manufacturer of orthodontic appliances, clear aligners, and technology for the global orthodontic marketplace.  We provide innovative products, services, and solutions to help orthodontic practitioners deliver exceptional care to their patients, while concurrently building successful practices. In the USA, our products are marketed to orthodontic practitioners through a strong direct sales force, and internationally, our products are sold in more than 85 countries through 160+ distributors. We are dedicated to providing the orthodontic profession with high quality, innovative products and treatment solutions, backed by attentive customer service and educational support. At Henry Schein Orthodontics everyone is part of the team, with the same goal; to improve patient care and continue to “Advance the Future of Orthodontics” for generations to come.

JOB OVERVIEW:

This position handles Customer Service inbound calls, fax orders, mail orders and special projects as assigned in a quality driven way that insure excellent service and products.

KEY RESPONSIBILITIES: (including % of time)

• 30% - Telephone Orders - verifying customer details and or account creation support for new customers. Up-sell, cross-sell, have a full understanding of the PSS sales process. Uncover the needs of the customer and understand how Ortho Organizers can be a solution.
• 20% - Order Entry – Enter order using company’s ERP system, verifying customer information, part number, quantity, pricing, shipping instructions and credit terms. 
• 10% - Fax and mail orders – To be entered the same day using company’s ERP system
• 10% - Meet all deadlines for shipping. Ensure that the correct lead time is entered and that deadlines are adhered to for rush orders.
• 10% - Customer service forms and credit card authorizations should be handled per work instructions.
• 10% - Participates in special projects and performs other duties as required.

SKILL: 

Good understanding of the job and apply knowledge and skills to complete a wide range of tasks. Apply acquired knowledge of procedures and external regulations.

COMPLEXITY: 

Work on assignments that are moderately difficult, requiring judgment in resolving issues or in making recommendations.  May be responsible for making independent procedural decisions.

SUPERVISION: 

Work under minimal supervision and receive little to no instruction on daily work, receive general instruction on newly introduced assignments.

MINIMUM WORK EXPERIENCE: 

Typically 2 or more years of related experience.

PREFERRED EDUCATION: 

Typically High School education, vocational training and/or on-the-job training.

GENERAL SKILLS & COMPETENCIES: 

• Very good time management skills and the ability to prioritize work and meet deadlines
• Very good attention to detail and accuracy
• Customer service oriented and ability to work with complex issues
• Ability to plan and arrange activities
• Very good interpersonal communication skills
• Very good written and verbal communication skills
• Ability to maintain confidential and highly sensitive information
• Ability to work in a team environment
• Ability to multi-task
• Establish productive working relationships at multiple levels within the organization

SPECIFIC KNOWLEDGE & SKILLS: 

• Basic Computing - Comfortable learning and maneuvering through multiple tools and applications
• Confident using  Microsoft Office
• Good telephone etiquette, ability to answer a high volume of calls and email. 
• Dependable attendance is required.

PERFORMANCE REQUIREMENTS: 

Typically, to advance to a new job level, TSMs must demonstrate professional behavior and should consistently be at the high-end of meets expectations or consistently exceed expectations.

In addition to the essential duties and responsibilities listed above, all positions are also responsible for:

• Meeting company standards pertaining to quantity and quality of work performed on an ongoing basis, performing all work related tasks in a manner that is in compliance with all Company policies and procedures, including WorldWide Business Standards.
• Adhering to Company policies, procedures, and directives regarding standards of workplace behavior in completing job duties and assignments.
• Performing duties in a professional way, supporting Ortho Organizers’ Quality Policy. Must understand, follow and comply with regulatory requirements as applicable to various processes.  An understanding of FDA Quality System Regulations (21 CFR 820) and ISO Standards (ISO 13485) is required.

TRAVEL / PHYSICAL DEMANDS:

Travel typically less than 10%. Office environment. No special physical demands required.

Henry Schein, Inc.  is an Equal Employment Opportunity Employer and does not discriminate against applicants or employees on the basis of race, color, religion, creed, national origin, ancestry, disability that can be reasonably accommodated without undue hardship, sex, sexual orientation, gender identity, age, citizenship, marital or veteran status, or any other legally protected status.

For more information about career opportunities at Henry Schein, please visit our website at: www.henryschein.com/careers