Raymond West is looking to add a Team Lead to our strong Service Department! The Team Lead assists the District Service Manager and is responsible for administrative, field, and customer service operations within a specific geographical area. The Team Lead will manage up to 7 Field Service Technicians. This person will ensure that each assigned Technician receives the appropriate training, support, and equipment necessary to perform their job of providing unparalleled customer and technical service to each of Raymond West customers. The Team Lead will serve as a first line support manager to current and new customers providing expert advice and information as it relates to all the customer's aftermarket needs. Internally, the Team Lead will work closely with all branch operations personnel, making certain that all field service work is submitted and processed in a timely and accurate manner. Additionally, the Team Lead working in conjunction with the District Service and Parts manager will provide first line support for the proper levels and mix of parts inventory for each technician assigned to their assigned territory. Team Leads are expected to bill 70 percent of their time to revenue generating charge codes.
Experience and Skills
Minimum of a high school diploma or equivalent is required. Person must be a Raymond Certified Technician and have a minimum of 2 years field service experience. This position requires a sound working knowledge of basic electricity, hydraulic, mechanical, and simple wire guidance systems. This person must be able to lead and organize manpower effectively and efficiently. This position requires the ability to work with a diverse group of people and a management team that emphasizes collaboration, customer satisfaction, winning, and having fun. Communication with supervisors and direct reports needs to be open and direct with the understanding that strategic planning is essential for success.
The physical demands described herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
This position requires the ability to quickly move your hand, your hand together with your arm, or your two hands to grasp, manipulate, or assemble objects with or without aid. The ability to see details at close range (within a few feet of the observer) with or without aid. This position requires the ability to hear various levels of sound and noise with or without aid. The ability to coordinate two or more limbs (for example, two arms, two legs, or one leg and one arm) while sitting, standing, or lying down. It does not involve performing the activities while the whole body is in motion. The ability to quickly and repeatedly adjust the controls of a machine or a vehicle to exact positions. The ability to concentrate on a task over a period of time without being distracted. The ability to communicate clearly with or without aid. The ability to keep your hand and arm steady while moving your arm or while holding your arm and hand in one position. The ability to lift 25 - 50 lbs. continuously. The ability to maneuver up to 125 lbs. with assistance of equipment or other team members.
RW provides competitive, medical, dental, vision, 401k with company match, flexible spending accounts, disability insurance, life insurance, personal time off, holiday pay and a great team to work with!
Check us out at . Raymond West has a great group of loyal and hardworking employees who help us maintain our exemplary level of sales and service.
Apply on-line via the submit resume button provided. We are an equal opportunity employer and encourage all qualified persons to apply. We encourage qualified military veterans and persons with disabilities to submit their resume online. We are a drug free company.
This contractor and subcontractor shall abide by the requirements of 41 CFR * 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, or national origin. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, national origin, protected veteran status or disability.