Director, Client Services
Los Angeles, CA  / Rancho Cordova, CA  / San Francisco, CA  / Walnut Creek, CA  / San Jose, CA  / Irvine, CA  / Phoenix, AZ  / Las Vegas, NV  / Reno, NV ...View All
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Posted 26 days ago
Job Description
Description

Brown and Caldwell (BC) has an opportunity for a Client Service Manager with strong client management and sales experience in the municipal water, wastewater and water resources market. The candidate will work in collaboration with Regional Leaders, other Client Service Managers, Technical Practice Leaders, and the Sales and Marketing Team, developing and maintaining relationships with our clients, connecting BC solutions to client needs, and guiding procurement strategies leading to new opportunities.

Detailed Description: The California-Desert Business Unit is a thriving/growing region demanding differentiating client service, sustainable and innovative solutions, and effective collaboration with our technical service providers and client contacts. This is a highly strategic position for someone who takes pride in exceptional client service, with an eye toward sustaining and building profitable business growth.

  • Develops high-value client relationships, while representing BC.
  • Serves as Client Service Manager for one or more of our most important anchor or growth clients.
  • Engages and cultivates client service teams to support understanding and delivering on client needs and expectations.
  • Creates client engagement strategies and pursuit plans, actively leading in key opportunity proposal strategy, positioning, teaming, messaging and interview development.
  • Serves as strategic Sales Leader for California-Desert Business Unit and Company Top Pursuits.
  • Supports development of staff members, especially as it relates to exceptional client service delivery, strategic planning, pursuit positioning and effective communication.
  • Utilizes internal systems for communication, tracking and collaboration on projects and opportunities.
  • Meets identified performance metrics including annual sales goals.
  • Leverages resources, experience and skills of the firm to support client goals.
  • Collaborates with regional and national colleagues to ensure resources are deployed for the greatest project success and client satisfaction.
  • Participates in professional societies, creating connections for BC and technical professionals in support of client goals.

Desired Skills and Experience:

  • B.S. degree, emphasis in related engineering field preferred.
  • A minimum of 15 years experience in consulting and engineering services in the environmental sector with progressive client service engagement and business development responsibilities.
  • Energetic, compelling communicator with exceptional diplomatic and persuasive skills, capable of listening and interacting effectively with staff and clients at all organizational levels.
  • Demonstrated ability to communicate effectively with clients, lead pursuit teams, and provide strong business growth results in management roles.
  • Proven understanding of environmental and regulatory drivers for clients.
  • Ability to articulate ideas and concepts both visually and contextually.
  • Exceptional written and verbal communication skills.
  • Ability to travel for client, and business development meetings.

Benefits and Other Compensation: We provide a comprehensive benefits package that promotes employee health, performance, and success which includes medical, dental, vision, short and long-term disability, life insurance, an employee assistance program, paid time off and parental leave, paid holidays, 401(k) retirement savings plan with employer match, performance-based bonus eligibility, employee referral bonuses, tuition reimbursement, pet insurance and long-term care insurance. Click to see our full list of benefits.

About Brown and Caldwell

Headquartered in Walnut Creek, California, Brown and Caldwell is a full-service environmental engineering and construction firm with 52 offices and 1,800 professionals across North America and the Pacific. For 75 years, we have created leading-edge environmental solutions for municipalities, private industry, and government agencies. We strive to be the company of choice-to our clients, who benefit from our passion for delivering exceptional quality, and to our employees, present and future, who share our commitment to client service, collaboration, and innovation. Join us, and you will find a home where you can do your best work, reach new levels of expertise, and enjoy exceptional development opportunities. For more information, visit

This position is subject to a pre-employment background check and a pre-employment drug test.

Notice to Third Party Agencies: Brown and Caldwell does not accept unsolicited resumes from recruiters or employment agencies. In the event a recruiter or agency submits a resume or candidate without a previously signed agreement and approved engagement request with Brown and Caldwell, Brown and Caldwell reserves the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency.

Brown and Caldwell is proud to be an EEO/AAP Employer. Minorities/Women/Disabled and Protected Veterans are encouraged to apply. Brown and Caldwell ensures nondiscrimination in all programs and activities in accordance with Title VI of the Civil Rights Act of 1964.



Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

Brown and Caldwell is proud to be an EEO/AAP Employer-Minorities/Women/Disabled/Protected Veterans are encouraged to apply.

 

Job Summary
Start Date
As soon as possible
Employment Term and Type
Regular, Full Time
Required Education
Bachelor's Degree
Required Experience
15+ years
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