Joining King's Hawaiian makes you part of our `ohana (family). We are a family-owned business for over seventy years, respecting our roots while thinking about our future as we continue to grow and care for our customers and the communities we serve. Our `ohana members build an environment of inclusivity as they freely collaborate, pursue learning through curiosity, and explore innovation as critical thinkers. Beyond that, we are also passionate about supporting the long-term health and well-being of our employees and their families. If you're excited to rise with our team, come and join our `ohana!

Our Role

The Bakery Production Manager is the leader and conductor of all Back of the House Bakery Operations and is responsible for overseeing a60+ person teamincluding,Production (mixing, bench, fryers, and ovens), Pan Washers, Cake Icing, Pastry Finishers, Decorators, Packers, Purchasing/Receiving and Delivery Drivers.

Reporting to the Bakery General Manager, you will be responsible for

• Operational Excellence & Efficiency
• People Management (Supervision)
• Process & Systems
• Planning & Coordination
• Financial Analysis & Management

Key Responsibilities

Operational Excellence & Efficiency

• Instill a continuous improvement culture within the 'Back of the House' bakery team (all shifts) that continues to improve product quality as well as operational efficiencies.
• Manage and precisely forecast both sales and traffic trends to appropriately staff, schedule, and plan resources (people, ingredients, inventory, etc.).
• Accurately staff and schedule to the needs of the business (specifically understanding the dynamic changes in needs / demands based on weekdays, weekends, and holidays).
• Manage food production planning including but not limited to inventory management, product mix and projections.
• Minimize waste with a topline focus.

People Management (Supervision)

• Model King's Hawaiian's Aloha behaviors.
• Establish and grow an awesome team with a culture of excellence, transparency, continuous improvement, and data-driven decision making.
• Develop goals / objectives, tasks, direction, prioritization, and timelines for all team members and ensure assigned goals / objectives and tasks are completed on time and either meeting or exceeding expectations.
• Develop, execute, and continually train all team members on best practices (e.g., baking, food safety, etc.).
• Develop leaders and build succession plans / business continuity plans for each shift as well as for the future.

Process & Systems

• Develop, document, execute, and maintain strict processes and systems for best baking practices as well as food quality / safety. Ensure all established processes and systems are in place and maintained.
• Evaluate current floor layout and workflow and develop recommendations on either process, equipment, and/or technology enhancements or changes that will improve quality, safety, and/or efficiencies. Execute the approved recommendations.
• Continually challenge the status quo and the way the team is performing tasks and identify ways to become more efficient and effective.

Planning & Coordination

• Participate in the development of the King's Hawaiian strategic operating plan and bakery production plan for alignment.
• Develop accurate planning models and forecasting tools to ensure the appropriate amount of ingredients, products, orders, etc. are available at all times (specifically understanding the dynamic changes in needs / demands based on weekdays, weekends, and holidays).
• Communicate regularly with the Commissary Manager, Head Baker and Local Place GM to ensure appropriately levels of products are being made and/or delivered as well as quality is meet or exceeding expectations.
• Develop systems and processes for communication, monitoring / inspecting, and feedback from staff as well as guests.

Financial Analysis & Management

• Manage the production schedules, budgets, costs, inventory, waste, etc. and ensure the accuracy of the data as well as performance focused on being efficient and effective.
• Continually review and executive corrective action plans to address any negative variances in the bakery financials (e.g., COG's, Labor, etc.).
• Develop metrics for improved efficiencies in Sales, COG, Labor, operating costs, etc. for the bakery.

Required Experience & Capabilities

• 3-5+ years of Management and/or Supervision experience.
• Demonstrated the ability to lead and execute change and/or operational transformations.
• Proven track record of building a highly functional team and develop leaders at varied levels, committed to excellence in everything they do and can earn the respect of his / her people by developing a culture of excellence and caring.
• Bakery experience and understanding of the baking process.
• Developed, maintained, and presented forecasts / projections, budgets, orders, scheduling, and daily / monthly / annual reporting. Assess financial performance (e.g., profit, cost, inventory, waste, etc.) and ability to identify trends and drivers.
• Managed the staffing and scheduling of a team and/or employees.
• Strong Project Management skills and process orientation. Ability to manage the details and ensure tasks are being executed on time and appropriately.
• Experience implementing and/or leveraging technology tools, solutions and/or platforms to drive efficiencies.
• Proven ability to operate under pressure (e.g., deadlines, quality issues, customer commitments, etc.) and remain calm, collective and remain aware of all influencing factors during these challenging times.
• Open-Time availability and willingness to work any of the 3 shifts (especially during the first few months of employment) as well as over weekends and the holidays.
• Proficient in all Microsoft Office Applications (especially Excel).

Desired Experience & Capabilities (Preferred, Not Required)

• College Degree or some College Preferred.
• Experience with Toast POS System.
• Experience with "Hawaiian Cuisine".

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King's Hawaiian is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for our ohana.