I. POSITION SUMMARY

The Supervisor, SOES will be the liaison between the account and KARL STORZ. Daily collaboration and communication with stakeholders throughout the process is an important requirement for long-term success. This role requires a very active, present leadership style to ensure rapid and knowledgeable responses to daily needs. Day-to-day team leadership and delegation of tasks are crucial to ensure efficient and effective workflow. Adaptability is key to successfully performing in the fast-paced, ever-changing environment of the main operating room, clinics as applicable, and sterile processing departments.

II.MINIMUM KNOWLEDGE, EDUCATION, AND SKILL REQUIREMENTS

• An Associate's or bachelor's degree is strongly preferred
• CRCST or CST strongly preferred
• 3-4 years of supervisory experience is strongly preferred, preferably in a hospital-related environment
• Demonstrated ability to successfully lead, develop, train, coach, evaluate, communicate, and discipline individual staff members as necessary
• Public speaking experience is strongly preferred; one must be comfortable presenting data/metrics to various levels within the organization
• Strong understanding of Microsoft Office products (Excel, Word, PowerPoint, Outlook, and Teams)
• Knowledge of and experience in a surgically related field, such as surgical technology, sterile processing technology, endoscopy technology, medical equipment maintenance, medical device service and support, or nursing.
• Attention to detail and problem-solving skills, with an emphasis on process improvement and efficiency gains.

III. PHYSICAL REQUIREMENTS

• Position requires constant and varying degrees of movement including standing, sitting, bending, walking, reaching, grabbing, packing, lifting, pulling, and pushing
• Must be able to frequently lift up to 25lbs
• Must be able to occasionally lift between 30-75lbs as needed with assistance
• Travel requirement: 10%

IV. DUTIES AND RESPONSIBILITIES

• Effective team managementincludes the following:
  • Manage and develop direct reports, including a Team Lead and 6-12 SOESs, including personnel and performance management
  • Complete and communicate annual performance reviews
  • Conflict management
  • Assist Regional Management and Human Resources in employee recruitment, hiring, training, discipline, and terminations
  • Monthly 1 on 1 rounding with internal team members
  • On-boarding and on-the-job training for new team members
  • Develop project initiatives and delegate as necessary

• Administrative duties include the following:
  • Scheduling and supporting daily & on-call schedules
  • Supplement team coverage as needed
  • Kronos timekeeping and approvals
  • Monthly verification of team education and competency compliance and credentialling that meets both customer and KARL STORZ requirements
  • Ensure team expenses are approved and submitted on time
  • Comprehensive data collection, integrity verification, and analysis
  • Instrument/equipment repair management and cost mitigation
  • Monitor and mitigate overtime and send monthly reports to management
  • Create and present bi-monthly account presentations for internal stakeholders
  • Develop quarterly business reviews and present to account administration
  • Procedural volume, reporting, and accuracy verification
  • Assist with new account launches and training for other territories

• Account responsibilities:
  • Represent KARL STORZ in a professional manner consistent with core values
  • Maintain a strong working relationship with account personnel as the main point of contact for hospital management in varying departments and KARL STORZ
  • Work with key account stakeholders to ensure goal alignment
  • Foster collaboration between external vendors and KARL STORZ
  • Operational coverage & management for the main operating room, SPD, and any other departments covered by ProMISe1
  • Process improvement (Kaizen) initiatives
  • Monthly account-specific reports
  • Distribute, collect, and analyze customer surveys
  • Perform in-service education for hospital staff on KARL STORZ-covered products
  • Creation and submission of weekly reports for the account that covers case volume and repairs
  • Planning, management, and response during unforeseen disasters (natural and unnatural)

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