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General Job Description:
The Facility Service Group typically handles projects that require quick turnaround. This position is responsible for conceptual design, estimates, and project management on a variety of systems. The individual in this role is responsible for maintaining a "customer first" attitude, while coordinating and scheduling the work internally. Initially, this person is given sales leads for some established customers. The Service Sales Engineer is expected to also develop new clients to attain sales goals.
Supervises: N/A
Essential Duties & Responsibilities:
- Identify, sell, and negotiate repair services for commercial and industrial facility systems.
- Prepare and present effective sales proposals to new and existing customers that will develop profitable results.
- Develop new client relationships through prospecting activities.
- Document and follow up leads and referrals.
- Project Management of all phases of a project, from inception to close out.
- Proactively resolve issues, problems, provide information and advice as needed.
- Form in-depth partnerships with our customers and anticipate their needs.
- Meet and exceed sales quotas and profit margins.
- Act in "decision maker" role with clients.
- Confer with staff and customers on all phases of projects.
- Review contracts to evaluate compliance.
- Partner with in-house Engineers to review engineered drawings.
- Help direct field personnel or other staff on projects.
- Keep management abreast of market conditions and trends affecting the industry.
- Other duties as assigned by upper management.
Position Requirements (Skills, Work Experience, Education, Certifications, Licenses, etc.):
- Practical understanding of plumbing systems and service sales.
- Ability to successfully project manage a number of projects at the same time.
- Successful history of sales experience and prospecting for new customers.
- Ability to effectively interact with customers, field staff, management and office personnel.
- Possess strong written, verbal, analytical and interpersonal skills.
- Ability to work independently or in a team atmosphere.
- Ability to adapt to flexible responsibilities.
- Ability to consistently set goals and meet deadlines.
- Must possess and maintain a valid driver's license and auto liability insurance.
ACCO Competencies:
- Proactivity / Initiative: Recognizes and anticipates what needs to be done, and accomplishes it in a manner appropriate for one's level/position, and with minimal supervision.
- Perseverance: Shows the wherewithal to fight for difficult goals despite challenges, and to bounce back from adversity.
- Insight: The ability to gather and make sense of information that suggests new possibilities.
- Engagement: Shows a knack for using emotion and logic, to communicate a persuasive vision and connect with people.
- Teamwork: The ability to effectively work toward common goals with others by supporting, encouraging, and sharing information in an authentic and approachable manner.
- Big Picture: Understands and contributes to organizations' short-term and long-term business strategy. On a personal level, has independently developed a vision for short-term and long-term career success.
- Motivation / Dedication: Commits to excellence in pursuing unselfish goals. Initiates action with collective goals, takes responsibility, and shows personal humility.
- Technical Curiosity / Willingness to Learn: Interest in seeking out new experiences, knowledge, and candid feedback; demonstrating an openness to learning and change.
- Problem-Solver: Ability to identify, analyze, and solve a problem in support of personal, group, department, or organizational objectives.
Physical Requirements:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made, to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to:
- Sit and stand; use hands and fingers to operate computer, tablet, keyboard and/or telephone; grasp, handle and/or feel; reach with hands and arms; talk and hear.
- Walk and stand; climb and balance; stoop, kneel, crouch, or crawl (for purposes of assisting with project job walks and site inspections).
- Lift, push, pull, carry, and/or move up to 10 pounds, and occasionally up to 30 pounds.
- Specific vision abilities required by this job include Close vision and Distance vision.
- Maintain regular and routine attendance.
Hours: Typical hours are Monday through Friday, 7:00 am to 4:00 pm.
Travel: 25% of the time to and from the primary office to regional branch offices and customer job site.
Competitive Wages:
$80K to $120K Annual Salary. Applicants please note that actual compensation is determined by several factors that are unique to each candidate, including but not limited to job-related skills, depth of experience, certifications, relevant education or training, and specific work location, among others. The offered wage or salary is only one aspect of an employee's total compensation.
ACCO IS AN EQUAL OPPORTUNITY AND AFFIRMATIVE ACTION EMPLOYER, M/F/D/V.