Job Description

The Volunteer & Intern Specialist (VIS) will coordinate with the Community Engagement team to provide volunteer, intern, and mentor support to Turlock office programs. The VIS will recruit, screen, train, and supervise recruited volunteers, interns, and mentors; provide ongoing support and guidance; manage volunteer information in a central database system; and plan and coordinate match-generating strategies. The VIS will develop and/or disseminate trauma-informed training materials to best prepare volunteers, interns, and others for their work with refugees, asylees, and survivors of human trafficking. In coordination with the Community Engagement team, the VIS will develop new relationships with community organizations, colleges and universities, and faith-based organizations, coordinate and track volunteer and intern activities, and ensure volunteers are well-prepared and following IRC standards and guidelines. The IRC relies on volunteers to provide critical support to beneficiaries. Through interns, volunteers, and mentors donating time, this position will be integral for providing critical support to refugee individuals and families served by the IRC in Turlock.

Major Responsibilities:

Responsibilities may include, but are not limited to:

• Liaise actively with program managers and other staff members on intern and volunteer opportunities for their respective programs;
• Recruit, process, interview, onboard, train, and support interns, volunteers, and professional mentors ensuring staff who express needs receive quality support;
• Serve as a point person for volunteers and interns, answering questions and providing necessary support;
• Manage volunteer records and ensure volunteer compliance with IRC standards;
• Facilitate monthly meetings with intern cohorts, including professional development training;
• Plan and host quarterly volunteer appreciation events;
• In coordination with the Community Engagement team, design new volunteer or intern opportunities to meet changing needs, write and post descriptions, and create training materials and curriculum for successful onboarding and support of new positions;
• Assist with the development and facilitation of match-generating volunteer opportunities to leverage community interest;
• Manage volunteer hours and donations tracking through Salesforce;
• Support community engagement events as needed;
• Attend tabling events at Colleges, Universities as needed;
• Comply with all policies, procedures, and protocols of the agency;
• Participate in IRC Communities of Practice, staff meetings, and staff development activities, and fully engages as a member of the Community Engagement team;
• Other related duties as assigned.

Key Working Relationships:

• Position Reports to: Community Engagement Manager
• Position directly supervises: Volunteers and Interns
• Other Internal and/or external contacts:
• Internal: Turlock staff
• External: Donors, schools and universities, community groups, and other external parties

Job Requirements:

Education: BA/BS degree preferred, preferably with an emphasis in communication, non-profit management, human resources, or a relevant field of study.

Work Experience: Related work experience in volunteer coordination, non-profit work, management, development, engaging communities, outreach, communications, human resources, or related field. We are particularly interested in candidates who are comfortable speaking in public and training groups. Program coordination/management in humanitarian relief, public service, or other not-for-profit environment a plus.

Demonstrated Skills and Competencies:

• Excellent interpersonal communication skills; ability to develop and maintain long-term partnerships with donors, vendors, community organizations and other stakeholders;
• Demonstrated success working and communicating effectively in a multicultural environment;
• Experience developing and providing orientations and trainings;
• Experience implementing effective outreach and marketing strategies and leveraging community support;
• Self-starter with excellent problem-solving skills and demonstrated success in developing and managing multiple projects and activities;
• Strong writing and communication skills, including experience working in and developing teams;
• Solid organizational skills with the ability to manage multiple tasks, set priorities, effectively manage time, and meet deadlines;
• Proven ability to contribute both independently and as a key team member;
• Proficient in Microsoft Office including Outlook, Word, Publisher, and Excel;
• Proven ability to work within multiple online platforms, including Salesforce, CRMs, Google Drive, and Facebook.

Language Skills: Excellent written and spoken English

Certificates or Licenses: Reliable transportation with proof of valid driver's license, insurance, and clean driving record is required for the role