About Zscaler

Zscaler (NASDAQ: ZS) accelerates digital transformation so that customers can be more agile, efficient, resilient, and secure. The Zscaler Zero Trust Exchange is the company's cloud-native platform that protects thousands of customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location.

With more than 10 years of experience developing, operating, and scaling the cloud, Zscaler serves thousands of enterprise customers around the world, including 450 of the Forbes Global 2000 organizations. In addition to protecting customers from damaging threats, such as ransomware and data exfiltration, it helps them slash costs, reduce complexity, and improve the user experience by eliminating stacks of latency-creating gateway appliances.

Zscaler was founded in 2007 with a mission to make the cloud a safe place to do business and a more enjoyable experience for enterprise users. Zscaler's purpose-built security platform puts a company's defenses and controls where the connections occur-the internet-so that every connection is fast and secure, no matter how or where users connect or where their applications and workloads reside.

Zscaler is looking for highly motivated and talented Staff Software Engineer to join the Sustaining Engineering team in the Emerging Technology product group.
Sr Software Engineer is a role encompassing multiple aspects of support issues, escalations, and technical leadership. This position includes responsibilities for liaising between Engineering organization and support organization in meeting our relentless goals of customer first culture.

The ideal candidate is creative thinker, problem solver, teacher, learner, and is motivated with engineering excellence.

Qualifications

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• 8+ years of hands-on experience in handling customer escalations and providing support for enterprise products/services
• Deep understanding of Operating System principles and OS like Linux/Unix
• In-depth understanding of networking concepts including performance parameters of TCP/IP stack.
• Experience in Network Data Path & Socket programming & POSIX Multi-thread programming.
• Excellent Problem Solving skills
• Debugging skills in cloud environments
• Previous experience in security or access management a plus
• Strong oral and written communication skills
• Good team player with right attitude
• Nice to Have: C programming, Data structures/Algorithms

• Customer-focused and highly driven to solve real problems for customers
• Manage day to day customer reported issues/escalations and thrive to improve resolution times
• Provide a roadmap of product enhancements to reduce support incidents and escalations to improve service levels
• Represent engineering organizations on support and escalation calls with customers
• Ensure highly available services with zero downtime. Be responsible for supporting customers in partnership with the engineering and operations teams
• Drive HOTfixes and patch releases as needed to maintain the desired level of service for our customers
• Ensure that you maximize the productivity of engineering organization to grow the business while providing world class service and support to our customers
• Passionate about supporting a best in class product with a focus on RAS - Reliability, Availability, and Scalability.

By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies,including thoserelatedtosecurity and privacy standards and guidelines.

Zscaler is proud to be an equal opportunity and affirmative action employer. We celebrate diversity and are committed to creating an inclusive environment for all of our employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status or any other characteristics protected by federal, state, or local laws.

See more information by clicking on the Know Your Rights: Workplace Discrimination is Illegal link.

Pay Transparency

Zscaler complies with all applicable federal, state, and local pay transparency rules. For additional information about the federal requirements, click here.

Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support.