The Field Service Operations Manager will provide leadership in motivating, managing, and evaluating field service managers and technicians in the Riverside store. He/she will manage the field service operations to ensure customer satisfaction. He/she will be responsible for meeting with customers and driving sales. Field management responsibilities include overall scheduling, customer management, coordination and allocation of resources.

$90000 - $115000 / year
Compensation & Benefits:
* 32% bonus potential
* Comprehensive benefits package
* Training and development, as well as opportunities to grow within the organization

Specific Duties Include:
* Collaborate with the Field Service Mangers in the Riverside location.
* Demonstrate leadership in all aspects of the field service operations.
* Coach and mentor field service employees on a regular basis with regards to efficiency, productivity, rework, and gross margin.
* Ensure customer satisfaction. Work with the field service team to know the customer's current and future expectations and work with all store departments to resolve customer concerns.
* Understand and communicate the quarterly Profit Sharing program to employees.
* Oversee the scheduling of all field service work and assignments.
* Oversee the timecard review and signoff for all technicians.
* Ensure work orders are charged out in a timely and in a profitable manner.
* Ensure the processing of warranty claims timely monitoring of warranty sub-ledger for all pieces of equipment.
* Manage and maintain company property including equipment and vehicles. Inventory company-purchased tools and follow checkout guidelines.
* Provide feedback to improve processes and customer satisfaction.
* Facilitate or participate in monthly safety meetings.
* Review monthly Risk Management Report by location with the General/Store Manager.
* Create and monitor annual field service benchmarks and budget, in alignment with the company's financial and operational objectives.
* Review all receivables at least monthly. Establish collection plans and monitor aggressively. Ensure that appropriate communications take place throughout the location/s by facilitating/participating in monthly open-book meetings, conducting regular team meetings, encouraging an open-door policy, and proactively seeking feedback from team members.
* Foster an engaged work environment within the location/s, encouraging accountability, open communication, teamwork, and a commitment to serving the customer.
* Lead and manage all business and/or department activities related to ensuring the customer experience is positive and that all team members are committed to creating solutions and long term relationships with customers.
* Ensure that the company/location reputation and image in the community is consistent with RDO Integrated Controls Core Values, and that business relationships with all stakeholders are not compromised.
* Manage the evaluation, allocation, and management of physical and financial resources and administer the hiring, development/training, management, evaluation, and effective assignment of people resources.
* Responsible for ensuring that sound and safe business practices and processes are implemented and continuously improved to effectively and efficiently achieve ethical business objectives.
* Follow all safety rules and regulations while performing work assignments and adhere to all policies and procedures as specified in company manuals and as directed in the employee handbook.
* Proactively seek and participate in available company-sponsored training, in an effort to develop and advance knowledge base and skill set.
* Maintain a positive and professional working relationship with peers, management, and support resources, with a constant commitment to teamwork and exemplary customer service.
* Perform all other duties as assigned by management in a professional and efficient manner.

Job Requirements:
* Previous service supervisory/management experience
* Excellent customer service skills
* Excellent oral and written communication skills
* Strong computer skills
* Industry experience preferred
* College degree preferred
* Candidates must have valid work authorization and be able to work in the U.S. without company sponsorship.

#RDOManagement