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UCLA Health runs and operates over 200 outpatient clinics located in Southern California with over 3,000,000 outpatient encounters annually. Working under the direction of the Senior Director of Patient Access, the Patient Access Organization (PAO) Scheduling Pathways and Technology Director has overall administrative responsibility for all centralized ambulatory clinic scheduling support and communication. As well as technology aspects helping to support the PAO and UCLA Heath's ambulatory clinics.
The Scheduling Pathways and Technology Director will work closely with the Ambulatory Clinics, CareConnect and IT teams on all agent and patient facing technology tools, including Patient Self Scheduling, Decision Trees, Voice Automated technology, and any new tools or software that becomes available in the market. Overall, the Director will support all technology needs for the entire UCLA Health Access Organization, keeping up with industry innovations to keep the Access Organization current with the patient's (digital) access journey.
This position will be based out of the Greater Los Angeles Area
Salary Range: $105,200- $250,600
Required
*Bachelor's Degree
*Certification in at least one Epic Application or willingness to obtain certification within 6 months of hire
*Experience with business applications management (e.g., Epic, Salesforce)
*Demonstrated ability to build consensus among a diverse group of stakeholders
*Experience and comfort in delivering presentations to senior leadership
*Proven understanding and articulation of clinic operational key performance indicators
Preferred
*Master's Degree
*Lean six sigma certification.
*Minimum ten (10) years of health care experience
University of California is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age or protected veteran status. For the complete University of California nondiscrimination and affirmative action policy, see: UC Nondiscrimination & Affirmative Action Policy.