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Job Description

Are you ready to unleash your full potential? We're looking for people who are passionate about payments to chart Worldpay's path to being the largest and most-loved payments company in the world.

ABOUT THE ROLE

You will be instrumental in transforming the fintech landscape. Your mission will be to redefine user experiences in the digital payments realm by proactively identifying, creating, conducting, and analyzing qualitative customer research to support our products today and in the future. This role collaborates closely with Product Management, Design, and Marketing teams to share user research insights. The Payrix team has offices in Denver, Atlanta, and Cincinnati. This is a remote eligible role.

WHAT YOU WILL BE DOING

• Head user research initiatives and conduct qualitative and quantitative analysis.
• Overseeing the complete lifecycle of research projects, from conceptualization to implementation, coordinating across design, planning, organization, and execution.
• Compiling and formulating concise summary reports for team presentations.
• Specializing in fintech user experiences, focusing on researching payment processes, aiding users in understanding complex information, and encapsulating these insights within a white label SaaS business model.

WHAT YOU WILL NEED

• 3-5 years of experience in a User Research role, ideally within a fintech, payments, or SaaS environment.
• Proficient in user experience research methods, generating product-level insights, and analyzing large qualitative datasets.
• Highly skilled in conducting user interviews.
• Comfortable with basic statistical methods.
• Strong oral and written communication skills with end-to-end experience in all aspects of the user research lifecycle.
• Hands-on experience with remote testing, iterative prototype testing, concept testing, ethnographic research, and survey design.
• Bonus points for experience in developing service blueprints and/or user journey maps specifically in the fintech or digital payments sector.

WHAT WE OFFER YOU

• A competitive salary and benefits
• A variety of career development tools, resources and opportunities
• The chance to work on some of the most challenging, relevant issues in the payment industry
• Time to support charities and give back in your community
  

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the .

EEOC Statement

FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here

For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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