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Overview
If you are a detail oriented individual with superb customer service skills, we may have the position you've been looking for. Use your experience in the travel industry to play a vital role in assisting Esri employees worldwide with travel arrangements.
Responsibilities
- Accurately and efficiently reserve and ticket incoming travel requests for employees and guests - to include air, hotel, cars, and trains
- Process changes, cancellations, and schedule changes, including the recalculation of domestic and international airfares following all fare rules
- Manage prompt and accurate responses to telephone and e-mail from internal customers
- Follow department policies and procedures and enforce Corporate Travel Policies and Guidelines
- Understand and properly use airline terminology, codes, fare basis, rules, and industry websites to ensure accurate rule interpretation
- Obtain passports and visas when required for both US and foreign national employees
- Maintain employee travel profiles to include personal and reward program information
- Monitor, and work GDS (Sabre) queues daily to maintain quality control in a timely basis
- Maintain a productive workflow to meet gross monthly productive transactions goals
Requirements
- 4+ years extensive Corporate Travel Agent experience
- Experience in domestic and international faring, ticketing procedures, and exchanges
- Advanced skills with Sabre GDS
- Knowledge to fulfill requests regarding necessary regulations (DOT, TSA, passports, visas, and more)
- Strong communication, prioritization, and multi-tasking skills with high attention to detail, including experience working in a fast-paced environment
- Ability to use resources to research issues and handle complex customer inquiries
- Proficiency with the Microsoft Office Suite
- Professional telephone, email skills, and excellent customer service skills
- Ability to work independently, exercising discretion, and judgment
- Ability to work in a team environment supporting management and employees
- High School Diploma
Recommended Qualifications
- International Travel Agent
- Typing speed of 45 WPM
- Bachelor's degree in business or related field
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Total Rewards
Esri's competitive total rewards strategy includes industry-leading health and welfare benefits: medical, dental, vision, basic and supplemental life insurance for employees (and their families), 401(k) and profit-sharing programs, minimum accrual of 64 hours of vacation leave, twelve paid holidays throughout the calendar year, and opportunities for personal and professional growth. Base salary is one component of our total rewards strategy. Compensation decisions and the base range for this role take into account many factors including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.
The Company
At Esri, diversity is more than just a word on a map. When employees of different experiences, perspectives, backgrounds, and cultures come together, we are more innovative and ultimately a better place to work. We believe in having a diverse workforce that is unified under our mission of creating positive global change. We understand that diversity, equity, and inclusion is not a destination but an ongoing process. We are committed to the continuation of learning, growing, and changing our workplace so every employee can contribute to their life's best work. Our commitment to these principles extends to the global communities we serve by creating positive change with GIS technology. For more information on Esri's Racial Equity and Social Justice initiatives, please visit our website .
If you don't meet all of the preferred qualifications for this position, we encourage you to still apply!
Esri is an equal opportunity employer (EOE) and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. If you need reasonable accommodation for any part of the employment process, please email and let us know the nature of your request and your contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this e-mail address.
Esri takes our responsibility to protect your privacy seriously. We are committed to respecting your privacy by providing transparency in how we acquire and use your information, giving you control of your information and preferences, and holding ourselves to the highest national and international standards, including CCPA and GDPR compliance.
Esri is an equal opportunity employer (EOE) and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.