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Field Service Engineer
Come join a leader for over 160 years in the defense industries!
San Diego, CA
Job Description
JOB DESCRIPTION
JOB TITLE: Field Service Engineer
PLANT/DEPARTMENT: Defense Aftermarket DIRECTED BY: Field Service Manager
IMPORTANT WORKING RELATIONSHIPS: Customers, Sales & Marketing, Program Management, Engineering, Purchasing, Manufacturing, Customer Service Representatives.
DIRECTS: None
PRIMARY RESPONSIBILITY: Provide exceptional customer service in the areas of field rework, repair, installation, troubleshooting, start-up and retrofitting of Lake Shore Systems, Inc. equipment.
MAJOR DUTIES:
EXPERIENCE PREFERRED/SPECIAL NOTES:
PHYSICAL REQUIREMENTS: Lift and/or move up to 50 pounds.
Equal Opportunity Employer of Protected Veterans and Individuals with Disabilities/Affirmative Action Employer.
We comply with Department of Labor Wage and Hour Division.
JOB TITLE: Field Service Engineer
PLANT/DEPARTMENT: Defense Aftermarket DIRECTED BY: Field Service Manager
IMPORTANT WORKING RELATIONSHIPS: Customers, Sales & Marketing, Program Management, Engineering, Purchasing, Manufacturing, Customer Service Representatives.
DIRECTS: None
PRIMARY RESPONSIBILITY: Provide exceptional customer service in the areas of field rework, repair, installation, troubleshooting, start-up and retrofitting of Lake Shore Systems, Inc. equipment.
MAJOR DUTIES:
- Provide exceptional customer service as defined by the customer.
- Solicit aftermarket opportunities on behalf of Lake Shore Systems, Inc. working closely with Program Managers.
- Determine root cause of field equipment failures and provide recommended corrective action
- Coordinate actions required by other functional departments listed above to complete field
- Perform most practical and economical rework and repairs to customer’s satisfaction.
- Perform field warranty and field service installation, repair, and start-up at customer site.
- Assure the validity of customer warranty claims and determine responsibility.
- Provide electronic condition found reports and field reports, which serve as objective evidence
- Travel as required.
- Other duties as assigned.
EXPERIENCE PREFERRED/SPECIAL NOTES:
- 5 years “hands on” experience in mechanical, electrical and hydraulic systems.
- Good communication skills and willingness to travel a must.
PHYSICAL REQUIREMENTS: Lift and/or move up to 50 pounds.
Equal Opportunity Employer of Protected Veterans and Individuals with Disabilities/Affirmative Action Employer.
We comply with Department of Labor Wage and Hour Division.
Job Summary
Employment Term and Type
Regular, Full Time
Required Education
High School or Equivalent
Required Experience
5+ years
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