BASIC PURPOSE

The Shelter Program Manager is responsible for the management and oversight all programs and personnel at the Depot Family Crisis Center, Hope Vista and 14 Forward.

ESSENTIAL DUTIES AND RESPONSIBILITIES

1. Provide direct supervision of shelter program staff including by not limited to recruiting, interviewing, hiring scheduling, evaluating employees
2. Manage internship recruitment, registration, onboarding, placement and supervision
3. Manage employee and internship program trainings and maintain records
4. Manage the weekly staffing and internship schedules
5. Monitor and ensure programs fully comply internal policies and contractual terms
6. Ensure program utilizes harm reduction and housing first principles
7. Coordinate with other departments to ensure best case plans for shelter participants
8. Plan and facilitate weekly Program Participant meetings
9. Plan and facilitate weekly Case Conference meetings
10. Maintain accurate participant records in various information management systems; and generate reports as requested
11. Manage all program reports and statistics; and submit to appropriate internal department and/or external organizations
12. Assist in the development of the annual operating budget for the shelters
13. Assist in identifying and researching funding opportunities for program needs
14. Submit accounts payable and account receivable Finance & Contracts Manager
15. Conduct routine facility inspections for cleanliness, safety and security
16. Participate in program and agency trainings as assigned
17. Schedule and coordinate routine maintenance and repairs
18. Monitor and observe participants for safety, housing and program policy compliance
19. Manage program logs (shift logs, write-ups, overnights, etc.)
20. Transport shelter participants, if needed
21. Maintain and execute confidential information according to HIPPA standards
22. Coordinate on-site recreational activities and maintain good relationships with participants
23. Establish and maintain collaborative relationships with community agencies, government agencies and professionals
24. Check and respond to emails and voicemails on a regular basis
25. Adhere to confidentiality standards
26. Other duties as assigned

KNOWLEDGE, SKILLS, ABILITIES AND OTHER QUALIFICATIONS REQUIREMENTS

1. Ability to speak and write the English language at a high and professional level
2. High degree of confidentiality
3. Computer literate in Microsoft Office applications Word, Excel and Outlook preferred
4. Excellent communication skills, both written and verbal.
5. Excellent and professional telephone etiquette and presence
6. High degree of organizational skills
7. Approach problem solving creatively
8. Strong ability to utilize a high level of time management and handling multiple tasks

CERTIFICATES, LICENSES, REGISTRATIONS

1. Bachelor's degree in Social Work, Business Administration, Human Services, Management or minimum of 4 year's experience in social work, homeless service management, human resource management, healthcare management/administration or related field
2. Must possess a valid California Class C Driver License, and ability to drive a Salvation Army vehicle
3. Must be 21 years or older
4. Complete The Salvation Army vehicle course training

PHYSICAL REQUIREMENTS:

1. Ability to sit, walk, stand, bend, squat, climb, kneel, and twist on an intermittent or sometimes continuous basis
2. Ability to grasp, push, and/or pull objects
3. Ability to reach overhead
4. Ability to operate telephone
5. Ability to lift up to 25-40 lbs.
6. Ability to operate a computer
7. Ability to process written, visual, and/or verbal information
8. Ability to operate basic office equipment and tools PC, Fax Machine, Telephone, Calculator, Copier, Printer.