Job ID | 2024-4601 | Name Linked | Data Direct Networks | Country | United States |
DataDirect Networks (DDN.com) is a leading global provider of data storage and data management solutions at scale. We accelerate AI and High Performance Computing workflows and applications in data centers, private and public clouds, and at the edge. Thanks to our technology, over 11,000 customers realize significant efficiencies in their GPU and CPU compute farms, substantially reducing their data center power consumption and footprint. Utilizing highly optimized flash technology and AI-enabled software, our products power some of the largest and most demanding customers in the world in fields such as autonomous driving, AI chatbots, healthcare, financial services, manufacturing, energy, government, public sector, and research institutions, as well as generative AI and data analytics applications.
We are currently seeking a Technical Support Engineer - Level 2
Job Description:
The Advanced Support Team (AST)/Level 2 Filesystem Support is part of DDN's support organization. The primary focus of the AST is to support DDN's customers with troubleshooting and repair during the lifetime of their DDN storage solutions. Also, escalations to the DDN engineering/development team are managed by AST team members.
The Advanced Technical Support Engineer will mainly be responsible for filesystem support of DDNs EXAScaler solutions. These solutions are based on the Lustre Parallel Filesystem. To achieve quick turnaround times on cases the employee will need to manage their own queue, triage tickets, collaborate with peers and the DDN field team.
Duties and Responsibilities:
The essential duties and responsibilities include but are not limited to:
Skills and Experience:
This employee must have considerable knowledge of parallel file system operations, disk-based storage systems, operating systems (mostly Linux), networking and troubleshooting technique. Required are strong communication skills, including; ability to connect with customers via phone, virtual meetings and in written correspondences.
Minimum Requirements:
Essential Technical Requirements
Preferred Technical requirements include:
DDN has a very strong orientation towards these 4 characteristics and any successful employee will demonstrate these capabilities:
Self-Starter - Takes independent action to identify and solve problems. Seeks out relevant information needed to make decisions. Gets involved with new initiatives.
Success/Achievement Orientation - Delivers quality results consistently. Targets, achieves (or exceeds) measurable results. Sets challenging goals, focuses on critical priorities, and is accountable.
Problem Solving - Recognizes problems and responds with a systematic assessment that identifies and addresses cause of issue. Practical, realistic, and resourceful.
Innovative - Builds and improves key business processes that enhance the effectiveness of DDN. Generates new ideas, challenges the status quo, and solves problems creatively.
DataDirect Networks, Inc. is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, gender expression, transgender, sex stereotyping, sexual orientation, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.