MCI is North America's public and private market motor coach leader. Products include the luxury (an industry best-seller for over a decade), the workhorse , and the brand new zero-emission luxury and commuter coaches: the battery-electric . MCI also provides maintenance, repair, 24-hour roadside assistance, parts, and technician training through the industry's only Automotive Service Excellence (ASE) accredited . Further information is available at .

POSITION SUMMARY:

Manages the daily service operations and customer service support of the service center.

WHAT YOU WILL DO:

• Supervise technicians to perform quality, timely and efficient work. Prioritizes schedules and assigns work.
• Promote and schedule training and development of service technicians.
• Responsible for delivering technician operating performance results in line with established and posted goals.
• Manages the failure analysis and warranty decision making process.
• Determine customer payment method and prepare internal external customer quotations.
• Maintain operation of shop and service areas in a safe, clean and effective manner as established by company policy.
• Comply with all federal, state and local regulations to operation including but not limited to EPA, OSHA, DOT and worker's compensation.
• Facilitate maintenance of company-owned shop equipment, vehicles and property.
• Manage shop supplies, tooling expenditures and related inventories.

WHAT YOU NEED TO BE SUCCESSFUL:

• Associate's or Technical School preferred.
• Minimum of 3-5 years of related experience required.

WHY JOIN OUR TEAM:

• Motor Coach Industries is Reliability Driven - we value safety, high quality products and employee engagement in everything we do.
• MCI offers excellent wages and a world-class benefits package. Employees are eligible for benefits on first day of employment.
• Paid Vacation, Sick, and Holidays
• Ongoing employee development through a variety of in-house training initiatives.

OUR WHY:

We exist to move people. Our mission is to design and deliver exceptional transportation solutions that are safe, accessible, efficient and reliable.

NFI Group is a leading independent global bus manufacturer providing a comprehensive suite of mass transportation solutions. News and information is available at , , , , , , and .