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Build the future of data. Join the Snowflake team.
As companies migrate to the Cloud and as the need to access an ever increasing volume of Data/Content to deliver insights and impact to their business increases, Snowflake is in a unique position to deliver on the Data Cloud.
The Snowflake Marketplace enables any company/user ("Consumers") to seamlessly discover and access valuable Data/Applications/Functions from other companies ("Providers") via Listings.
As a Marketplace Operations Specialist, you will be a key driver of the growth of the Snowflake Marketplace, in a fast changing environment. You will have three main areas of responsibilities:
- Manage several customer-facing workflows to ensure a trusted and vibrant Marketplace, often engaging directly with customers on zoom (core part of the role).
- Identify and implement improvements to the Product and Operations processes to enable us to scale.
- Drive ad hoc projects / initiatives to address gaps and opportunities, e.g., Product launch support. You will work closely with Product and with the Sales/Business Development team.
- Review Providers and Content submitted daily to the Marketplace to ensure compliance with our Policies to deliver a quality Consumer experience, while replying promptly to providers to ensure a good provider experience.
- Review the Native Applications shared in the listing to ensure that they meet our Functionality requirements, which requires mounting the application and testing its functionality.
- Communicate/troubleshoot directly with Providers via email or zoom calls to help them onboard successfully onto the Marketplace, by highlighting policy, quality and product requirements.
- Identify Product, Policy or internal Process fixes from metrics, analyses, and quality control reviews, as well as Provider and Consumer outreaches.
- Seek out answers internally and take initiative to implement operational solutions and/or work closely with Product by filing detailed bug reports (reproduction steps, logs, queries, etc.) to expedite product fixes.
- Proactively conduct outreach and communications with Marketplace Providers or Consumers to collect feedback, resolve customer problems, and guide users through the Marketplace experience.
- Learn and maintain a thorough working knowledge of Snowflake product features, provider policies, listing flows and CRM tools.
- Bachelor's degree (BA or BS); Engineering, Computer Science or related a plus
- 3+ years of experience as in an Analytical, Product Specialist, Technical Consulting, Technical Customer Support or Quality Assurance role in a technology company (Marketplace or Applications store experience is a plus)
- Proven track record of hitting SLA targets
- Excellent SQL skills (e.g., Joins, Subqueries, Constraints) - using SQL on a daily basis to solve problems and build dashboards. (Python, Scala, or Java is a plus)
- Excellent written and verbal communication skills
- Comfortable problem solving with customers live via Zoom calls
- Product and Operational mindset, i.e., able to deconstruct large problems into smaller more manageable steps and to diagram new/existing workflows into visual representations (e.g., Lucid, Visio, Confluence)
- Experience with public/private/hybrid cloud and understanding of common ETL (Extract Transform Load) activities
The following represents the expected range of compensation for this role:
- The estimated base salary range for this role is $94,000 - $138,000.
- Additionally, this role is eligible to participate in Snowflake's bonus and equity plan.
The successful candidate's starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. This role is also eligible for a competitive package that includes: medical, dental, vision, life, and disability insurance; 401(k) retirement plan; flexible spending & health savings account; at least 12 paid holidays; paid time off; parental leave; employee assistance program; and other company benefits.
Snowflake is growing fast, and we're scaling our team to help enable and accelerate our growth. We are looking for people who share our values, challenge ordinary thinking, and push the pace of innovation while building a future for themselves and Snowflake.
How do you want to make your impact?
Snowflake is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, gender identity or expression, marital status, national origin, disability, protected veteran status, race, religion, pregnancy, sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.