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C3.ai, Inc. (NYSE:AI) is a leading Enterprise AI software provider for accelerating digital transformation. The proven C3 AI Platform provides comprehensive services to build enterprise-scale AI applications more efficiently and cost-effectively than alternative approaches. The C3 AI Platform supports the value chain in any industry with prebuilt, configurable, high-value AI applications for reliability, fraud detection, sensor network health, supply network optimization, energy management, anti-money laundering, and customer engagement. Learn more at:
C3 AI is seeking a highly qualified Forward Deployed Engineer to join the C3 AI Support team. A Forward Deployed Engineer is a C3 AI product expert skilled in providing exemplary support for C3 AI products. This role will require engagement with customers to accurately assess the cause of the customer inquiry, set customer expectations regarding C3 AI's approach to address customer concerns, and identify and implement the required application or C3 AI Platform changes to successfully resolve each customer's product or support-related issue.
A qualified candidate should have application development experience, strong mentorship expertise, and must demonstrate an interest in advancing their career in application development, machine learning, data integration, and consulting.
Responsibilities:
- Become an expert in the C3 AI platform, C3 AI Tools, and C3 AI applications to enable and assist C3 AI customers to build their own applications.
- Perform debugging, troubleshooting, modifications and unit testing of applications and solutions.
- Assess and prioritize customer product change requests and validate in advance of customer upgrades.
- Research problems thoroughly and clearly characterize customer and partner reported issues.
- Contribute to the evolution of the C3 AI customer support organization with industry best practices and tools to support improving customer support experiences.
- Demonstrate a consistently high level of professionalism and courteousness in all customer, partner and internal interactions.
- Work professionally with Product, Engineering, Operations, and Customer Service teams to implement, validate, and document solutions when necessary.
- Assist in planning and validation of C3 AI product releases.
Qualifications:
- Bachelor's degree required.
- 2+ years of experience (6+ for a Senior Forward Deployed Engineer) in software application development.
- Software product support experience.
- JavaScript expertise.
- Proficient with test automation tools.
- Proven experience in cross-organizational collaboration.
- Proven ability to work effectively in a dynamic, fast-paced environment.
Preferred Qualifications:
- Consulting expertise.
- Advanced degree.
Candidates must be authorized to work in the United States without the need for current or future company sponsorship.
C3 AI provides excellent benefits, a competitive compensation package and generous equity plan.
C3 AI is proud to be an Equal Opportunity and Affirmative Action Employer. We do not discriminate on the basis of any legally protected characteristics, including disabled and veteran status.
C3 IoT is proud to be an Equal Opportunity and Affirmative Action Employer. We do not discriminate on the basis of any legally protected characteristics, including disabled and veteran status.