Pay Range: $24-$29 per hour

Job Purpose: Safely and effectively provide first level telephone, desk-side, and remote assistance to end users at all levels throughout the organization. Strong communication skills are essential.

Duties:

• Provides first level technology support to end users via telephone, desk-side, and remote assistance tools.
• Escalates unresolved and ongoing technology related issues to appropriate IT department team members.
• Sets up and configures new and re-purposed PC workstations and laptops.
• Coordinates the maintenance and support of local and networked printers.
• Accurately tracks technology assets and their assignments (new entries, changes, removals).
• Works alongside with and supports other IT department team members with various technology related projects.
• Has excellent written and verbal communication skills and is able to converse with all levels within the organization.
• Interact with others in a professional and ethical manner
• Follow department and company procedures
• Keep up regular attendance and punctuality; regular attendance and punctuality are essential for the smooth operation of this company
• Other duties as assigned for the purpose of ensuring the efficient and effective operation of the business. These responsibilities may change from time to time are business needs evolve over time.

Qualifications (Knowledge Skills Abilities, professional certifications, education, experience and travel requirements)

Required:

• Must have a minimum of 2 years hands-on experience (CompTIA A+ certification preferred) using:
  • Microsoft Windows 10, 11 Professional
  • Microsoft Outlook 2016, 2019
  • Microsoft Office Professional 2016, 2019 (Word, Excel)
  • Microsoft 365
  • Microsoft Windows Server 2012, 2016, 2019
• Good communication and customer services skills
• Ability to work with end users at all levels throughout the organization
• Up to 50% local travel to local offices/divisions

Physical Demands/Requirements:

Constantly (over 2/3):

• Operates computer and other office productivity machinery such as calculator, copy machine and printer.
• Remain in a stationary position for 50% or more of the time
• Communicates with customers and co-workers and exchanges accurate information in-person, telephonically and via electronic devices/e-mail

Frequently (1/3-2/3):

• Moves throughout office accessing files, office machinery, etc.
• Travels to local office / division offices

Occasionally (under 1/3):

• moves, lifts, pushes and pulls equipment and material up to 50 lbs
• moves, climbs, stoops, kneels, crouches, reaches and handles equipment

This position is currently accepting applications.