Astound Broadband, the sixth-largest telecommunications provider in the United States, is a leading supplier of cutting-edge technology and communications services-and applicants like you make it all possible. To develop your career, we provide one-on-one training and coaching, a supportive work environment and the opportunity to represent a superior telecommunications company.

Additionally, we offer a robust benefits package, including rewards, recognition and employee discounts to ensure your continued success. With us, you'll stay empowered to do your best work by creating astounding possibilities for local communities and beyond.

Position Overview:

Astound Broadband is currently searching for a Voice Implementation Project Manager (VIPM) in our San Luis Obispo, CA office. This position is responsible for owning the service delivery process from order submission through customer acceptance of delivered Voice Services. Also responsible for managing projects to install complex VoIP (SIP/PRI/Analog) and Hosted Voice services.

The primary position responsibilities will include, but are not limited to:

• Maintain regular and clear communication with the customer, manage expectations, and deliver an exceptional customer experience during the service delivery process
• Discover and record customer requirements, call flows, and desired system features and functionality
• Facilitate response to customer's technical questions associated with VoIP and Hosted Voice services feature functionality, portal operation, call flows and overall solutions design
• Prioritize workload and activities based on business objectives
• Design, provision and test telecommunications configuration according to customer requirements, call flows, and desired system features and functionality within the MetaSwitch system. Verify call processing, call routing, feature interaction and overall VOIP and Hosted Voice platform functionality at time of service activation
• Work with and manage Customer, Customer Vendors, Network Engineering, Central Office, Warehouse, Field Services Technicians, and Repair resources to successfully design, configure, and implement VoIP and Hosted PBX services
• Provide post-install customer support for trouble resolution, call flow adjustment, training, and Moves, Adds, Changes, and Disconnects
• Responsible for all decisions regarding procedural and technical considerations required to complete Hosted Voice product implementations
• Assist other Voice Implementation Project Managers and Senior Voice Implementation Manager with implementation projects in market
• Provide the first level of escalation to customers for questions and issues related to their existing service 30 days post-install
• Other duties as assigned by the Provisioning Department Manager and/or Director of Implementation

Our ideal candidate will possess:

• 3+ years of work experience of voice service installation, service delivery or customer-facing project management delivering complex telecommunication solutions.
• Prefer 1+ years of previous demonstrated project management experience
• Extensive working knowledge of VOIP, SIP, PRI, and Analog Protocols (specifically MetaSwitch)
• Ability to manage multiple priorities simultaneously
• Ability to communicate technical terms and situations to technical and non-technical individuals
• Significant focus and follow-through with a high attention to detail
• Strong verbal and written communication skills

Qualifications

Education

Required:

• High school diploma or equivalent

We're Proud to Offer a Comprehensive Benefits Package Including:

• 401k retirement plan, with employer match
• Insurance options including: medical, dental, vision, life and STD insurance
• Paid Time Off/Vacation: Starting at 80 hours per year, and increases based on tenure with the organization
• Floating Holiday: 40 hours per year
• Paid Holidays: 7 days per year
• Paid Sick Leave: Astound allows a number of paid sick hours per calendar year and varies based on state and/or local laws
• Tuition reimbursement program
• Employee discount program

*Benefits listed above are for regular full-time positions

The base salary range in California for this position is $70,000.00 - $116,000.00 plus opportunities for bonus, benefits and commission, if applicable. The base pay range represents the low and high end of the hiring range for this job. Actual pay will vary and may be above or below the range based on various factors including but not limited to relevant skills, experience, and capabilities. It is specific to California and may not be applicable to other locations.

• Voice Implementation Project Manager I - $70,000.00 - $100,000.00
• Voice Implementation Project Manager II - $80,000.00 - $110,000.00
• Voice Implementation Project Manager III - $90,000.00 - $116,000.00

Our Mission Statement:

* Take care of our customers

* Take care of each other

* Do what we say we are going to do

* Have fun

Diverse Workforce / EEO:

Astound Broadband is proud to be an Equal Opportunity Employer. We embrace, support, and thrive on each other's differences to maximize the experience of our teammates and our community. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law.

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