The Ecosystem Community Platform Manager (ECPM) will be part of the Alliances & Ecosystem chartered to create and deliver solutions for the market that accelerate the adoption of the Q-SYS Platform through Q-SYS Community for Developers engagement. This position will report to the Senior Manager, Developer Ecosystem and will be responsible for managing the Q-SYS Communities for Developers (ComDev) platform and growing user base and engagement.

Q-SYS Communities for Developers is a community platform made of 5k+ Q-SYS users, aimed at centralizing ideas, examples, questions, resources, and open-source code for Q-SYS users, ranging from beginner Q-SYS Control programmers to expert plugin developers.

The ECPM requires a passion for technology, a deep knowledge of Q-SYS programming, and a creative mindset that will push the boundaries of what is possible within the Q-SYS platform. The ECPM will focus on stimulating community members' activity through engaging video content creation, user programming gamification, and develop programs that impact and empower thousands of active members on the platform.

As the ECPM services a community of stakeholders within Q-SYS Ecosystem, the role requires user experience advocacy for aspiring and experienced Q-SYS programmers and developers. The ECPM will enable users by connecting feedback, ideas, and business intelligence to internal organizations within Q-SYS, such as Marketing, Product Development, Training and Sales. The ECPM has a technical mindset who also enjoys unleashing their creative side and will drive the roadmap of new platform features and manage maintenance requirements.

The ECPM will be supported by a dynamic/collaborative team while joining an entire ecosystem made of the most talented individuals in the industry. You will have the opportunity to connect and make an impact within multiple organizations inside of QSC, partners, independent programmers, software engineers, 3rd party manufacturers, and more.

Base Pay Range 91,000 - 144,000

We will be accepting applications until a final candidate is identified.

The above reflects the pay range that QSC reasonably expects to pay for this role. This pay range also depends on various factors such as job duties and requirements, relevant experience and skills and geographic location. In addition to the base salary range, QSC offers a comprehensive package including but not limited to health benefits, 401K or Roth retirement plans, generous time off and profit sharing.

QSC thrives where innovative technology and compelling audio-visual experiences intersect. For over 50 years, QSC has pioneered the technology and solutions that enable immersive cinema, live performance audio, themed entertainment, digital collaboration and meeting experiences for our customers and partners around the world. A globally recognized innovator in the design, engineering, and manufacture of category leading high-performance loudspeakers, digital mixers, power amplifiers, audio processors, digital cinema solutions, and the Q-SYS software-based audio, video and control Ecosystem.

By joining the QSC team, you will be in a challenging, collaborative, fun, and innovative environment. We encourage employees to take ownership, to color outside the lines, and to imagine possibilities. Our culture is casual but dynamic, with cross-functional teams collaborating on creating memorable audio-visual experiences that deliver joy to people, wherever they are. At QSC, fun and hard work go hand in hand. Join us and make a difference in the way people experience movies, meetings, presentations, live performances, and much more.

Q-SYS is a cloud-manageable audio, video and control (AV&C) Platform built around a modern, standards-based IT architecture. With established solutions across Corporate, Education, Hospitality, Venues & Events, Cinema, Government, Healthcare, and Transportation, Q-SYS redefines what is possible for live and virtual experiences by uniting hardware and software partners, developers, and creators.

QSC Pro Audio delivers high-performance loudspeakers, digital mixers, power amplifiers, software and accessories. Our innovative products and solutions, supported with free training & education and unparalleled customer service, set the stage for creators, performers, and entertainment providers to confidently deliver impactful experiences for their audiences.

Program Development

Drive the strategy of technical content that will amplify community engagement and promote adoption, within the scope of Q-SYS control and plugin development, both online and during in-person events.
• Liaison with Q-SYS training/education departments, Marketing, Sales, and Product Development
• Design, deliver and promote community online content with the support of QSC Marketing resources:
• Video demos, live streams or webinars of the latest Q-SYS Designer features and plugins from Asset Manager
• Low/high scope design challenges using the latest features within Q-SYS Designer
• Low scope Q-SYS coding challenges using programming languages and libraries native to Q-SYS.
• Casual fun community events

ComDev Platform Infrastructure Development

• Drive the internal roadmap for new platform feature development and maintenance.
• Participate in DevOps SCRUM meetings as product owner inclusive of light UAT testing.
• Build program analytics data from various sources and formats to generate actionable insights and recommendations for different audiences and stakeholders.

GTM

• Promote released content as defined in the Communities Business Strategy, on Communities for Developers and other social media communities.
• Collaborate with Alliances & Ecosystem Marketing for approval of all official releases through a self-built release plan.
• Represent ComDev globally both in-person and within online events.

• BA/BS preferred, but not required
• IT and/or AV industry technical certifications preferred, but not required.
• Q-SYS Training (Control 201)
• At least 6 years of experience in IT and/or AV technical disciplines
• At least 3 years of experience in leading/managing development projects

Technical

• Q-SYS Programming requirements, can demonstrate proficiency in:
• Q-SYS block controller
• Q-SYS advanced Control scripting
• Q-SYS Designer user UI expert (can re-create the Control 101 Worksheet)
• Intermediate Q-SYS UCI design skills (UCI Scripting)
• Intermediate Q-SYS DSP/Video
• Basic Web Front/Back End development (HTML, CSS, JS, NodeJS)
• Basic git & DevOps skills
• Intermediate Networking skills
• Has experience with Video recording, editing and streaming software (OBS, Premiere, etc.)
• Ability to collect, synthesize, and present data from various sources and formats to generate actionable insights and recommendations for different audiences and stakeholders, by designing, developing, and maintaining data-driven reports and dashboards that align with business objectives and KPIs.
• Hands-on experience in implementing and maintaining Agile DevOps practices, such as continuous integration, deployment, testing, and monitoring, using various tools and platforms, such as Git, Jenkins, Docker, Kubernetes, Azure DevOps etc.
• Hands on experience as a Salesforce user or admin.

Personal

• Tactical, able to make strategic decisions and have comfort with ambiguity.
• Strong leadership and coalition-building skills; including cross-group collaboration, clear communications, and the ability to influence without direct control with other stakeholders from different organizations.
• Demonstrated ability to get things done, build consensus, resolve conflict, and solve tough business problems working in concert with others.
• Strong organizational skills and attention to detail with the ability to set clear priorities in a fast-paced environment.
• Ability to communicate the business value and ROI of Q-SYS Ecosystem solutions.
• Proficiency in data analysis, visualization, and reporting tools and languages, such as Excel, Power BI, Python etc.
• Must be programmatically oriented to scale.
• Excellent project management skills and ability to simultaneously handle multiple priorities.
• Multi-disciplinary experience in product, marketing, and sales is highly desired.