Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and servicesto drive specific business outcomes such as digital transformation, innovation, and operational agility.Milestone is focused on building an employee-first, performance based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential.

Our seasoned professionals deliver services based on Milestone's best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and long-term value to our clients and apply continuous service improvement to deliver transformational benefits to IT. With Intelligent Automation, Milestone helps businesses further accelerate their IT transformation. The result is a sharper focus on business objectives and a dramatic improvement in employee productivity. Through our key technology partnerships and our people-first approach, Milestone continues to deliver industry-leading innovation to our clients. With more than 3,000 employees serving over 200 companies worldwide, we are following our mission of revolutionizing the way IT is deployed around the globe.

Milestone Technologies Inc. is currently hiring for a Transportation (Vessel) Operations Support Specialist in the Long Beach, CA area.

This role will be fulltime 8am - 5pm PST, onsite in Long Beach.

How You Will Make an Impact:

• General IT Ops with focus on vessel
• Learn to Support ABB and remote table protocols for STS Cranes
• Learn to Support ABB OCR system
• Learn to Support and test Navis' N4 & XPS software
• Learn to Support TBA (Kone) TEAMS software for the automated guided vehicles
• Learn to support FMDS, Battery management system, and fence control system for the automated guided vehicles

What You Will Need to Succeed:

• 3-5 years of operations experience in shipping or transportation.
• Understand overall vessel operations processes to support EDI and billing issues
• Understanding of inventory management principles and global logistics practices.
• Strong written and verbal communication skills.
• Strong attention to detail and organizational skills, including the ability to follow a detailed operational manual and complete tasks within designated timeframe.
• Ability to navigate Splunk Monitoring Dashboard to review possible issues. Knowledge of Splunk query is a plus
• Managing work using Help Desk (Jira Service Desk) Tickets
• Ability to review and update relevant Documentation using Confluence
• Ability to upgrade software based upon instructions provided by Software Vendor
• Must have experience with Microsoft 365 (including TEAMS)
• Must be familiar with maritime business knowledge
• Familiar with setting up emulations for staging (running scripts, clearing baselines, etc.) is a plus!

Estimated Pay Range: The estimated pay range for this position is USD $90,000 /Yr. - USD $92,000/Yr. and is an Exempt role. Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job-related knowledge, skills, experience, licenses or certifications, and location.