Mechanics Bank is currently searching for a Branch Services Manager to join our team at our El Sobrante Branch.

In this role, you will manage a Retail Branch. Exercise executive and administrative direction over the office, ensuring compliance and a high level of customer service. Oversee sales, service, compliance and human resource related responsibilities. Achieve sales goals and financial targets for their branch. Ensure high quality operations and sales in the branch. Oversee the operations of the office, performs operational tasks, makes operational decisions and approvals, and directs and develops subordinates who are providing a full range of banking products and services. Retain and expand relationships with existing customers. Represent the Bank in the community.

What you will do:

• Manages a Retail Branch office and is responsible for overall performance including achievement of production and service goals. Develops and implements strategies to achieve financial objectives. Drives team performance to achieve goals thorough huddles, meetings, coaching, direction and leading by example. Personally performs sales activities.

• Manages the compliance and operations functions of a Retail Branch. Sets priorities for Retail office operations, identifies and analyzes operating issues, solves operational issues and provides input for improvement in processes and procedures. Administers monthly, quarterly and annual self-audit checklist, reviews, approves daily reports, and verifies cash-on-hand balances. Responsible for compliance with regulatory requirements, adherence to Bank policies and procedures, risk management requirements, and safety and security of the branch. Responsible for overall operational quality of the branch as measured by internal audits, operational soundness reviews, and reports from other departments of the Bank.

• Manages and provides leadership to branch employees. Leads daily huddles and regular branch meetings. Performs human resource management tasks including; hiring, performance appraisals, promotions, salary increases, coaching, training, development, and disciplinary actions.

• Develops and executes strategic plan including business development, customer retention, employee development and retention, succession planning, branch efficiency, and operational soundness. Monitors and analyzes financial performance, prepares reports, and makes recommendations for improvement. Manages budgeting and forecasting for the branch.

• Actively works with internal and external business partners to meet assigned goals and client expectations.

• Ensure exemplarily customer services standards in branch. Manages appropriate staffing and skill levels in branch to support customer and business needs. Address and resolve customer complaints or concerns promptly. Ability to perform transactions for customers including, teller transactions, large cash transactions, and safe deposit box functions.

• Ensures active community participation and leadership, including CRA activities, in the local community.

Who you are:

• High School Diploma or GED required.

• Minimum 5 years banking with an emphasis in operations and sales.

• Minimum 1-2 years management experience.

• Notary license preferred.

• Excellent interpersonal skills; successful experience managing and leading people.

• Thorough knowledge and skills related to standard banking services and products and banking internal operating policies and procedures.

• Knowledge of small business and consumer credit principles and practices.

• Ability to motivate employees to provide excellent customer service, demonstrate initiative, and achieve results.

• Excellent interpersonal skills; successful experience managing and leading people. Considered a customer service role model.

• Ability to effectively introduce and sell Bank products and services.

• Ability to communicate effectively with clients and staff from a variety of backgrounds.

• Knowledge of current applicable federal and state banking regulations.

• Subject-matter expert with regards to small business structures, operational requirements, regulatory and financial issues.

• The ability to analyze and apply the consumer and small business banking needs with specific Bank services and products.

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Pay Range: $66,560 - $90,000annually

Final compensation package will be determined by the work experience, education, and/or skill level of the applicant along with internal equity and alignment with geographic market data.

• Mechanics Bank is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, religion, national origin, age, genetic information, veteran status, or on the basis of disability, gender identity, sexual orientation or other bases prohibited by applicable law.
• Please view Equal Employment Opportunity Posters provided by OFCCPhere.
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