UC San Diego Health is seeking a Change Management Analyst / Trainer to support critical finance, payroll and timekeeping projects. This role will be responsible for developing training materials, delivering training and driving key change management strategies under the direction of the Change Management / Communications Lead.

This role will work independently as well as collaboratively with internal team members, project stakeholders, and other central and system-wide entities. The role will partner with stakeholders to understand technical system functionality and business processes to develop training materials for administrators and end users.

This role will be responsible for delivering effective communication and training via multiple channels to ensure accurate and timely content delivery.

This role requires superior communication skills including writing clear, concise, grammatically, and factually correct training materials.

Training

• Ability to comprehend and leverage technical and functional knowledge of a Timekeeping and Scheduling system and leverage functionality to optimize, creation, presentation and communication of knowledge and training content
• Translate technical and/or complex issues into easy-to-understand explanations to key audiences
• Effectively deliver training to targeted audiences through multiple platforms including instructor-led and on-line training

Change Management

• Build strong working relationships with stakeholders to understand their needs
• Seek to understand stakeholders by actively listening, gathering, and leveraging information to help drive effective training to ensure organization readiness
• Ability to recognize cross functional data impact and collects pertinent details to better understand problems and identify opportunities for improvement through training or effective communication.

Communication

• Ability to convey information and ideas clearly and concisely to stakeholders in an engaging manner that helps the targeted audience understand and retain the message. Ability to effectively communicate to a broad and diverse audience and tailor approach based on targeted audience
• Ability to succinctly communicate complex issues and its importance (impact on the individual/team/organization); stresses major points clearly; follows a logical sequence
• Communicate effectively (written and verbal) to best match customer style, needs, and level of understanding in creating optimal customer interaction. Communication style includes accurate and grammatically correct support based on channel (email, case management, knowledge article).

• Seven (7) years of related experience, education/training, OR a Bachelor's degree in related area plus three years of related experience/training

• Ability to advise and develop various aspects of communications, ranging from developing effective communication strategies to appropriately responding to inquiries regarding sensitive or complex issues or information.

• Exceptional communication and writing skills to clearly, concisely, and logically articulate ideas, using appropriate editorial style and grammar; ability to translate technical information and concepts into easily understandable language for a diverse audience.

• Demonstrated skill in independently analyzing situations, interpreting data, defining problems and/or objectives, identifying relevant factors, developing alternative solutions, making final recommendations, implementing, and evaluating the results.

• Interpersonal skills to interact effectively and diplomatically with stakeholders to establish and maintain cooperative working relationships with other staff members, subordinates, and managers.

• Strong collaboration and teamwork skills. Demonstrated ability to share knowledge with others to help them become more effective.

• Ability to keep abreast of constantly changing systems, regulations, policies, and procedures.

• Ability and judgment to handle confidential and sensitive information with discretion.

• Demonstrated ability to enhance organizational engagement, drive communication and change management initiatives

• Demonstrated ability to drive effective communication plans for organizational change

• Strong project management experience.

• Must be able to work various hours and locations based on business needs.

• Employment is subject to a criminal background check and pre-employment physical.

If employed by the University of California, you will be required to comply with our Policy on Vaccination Programs, which may be amended or revised from time to time. Federal, state, or local public health directives may impose additional requirements.

If applicable, life-support certifications (BLS, NRP, ACLS, etc.) must include hands-on practice and in-person skills assessment; online-only certification is not acceptable.

UC San Diego Health is the only academic health system in the San Diego region, providing leading-edge care in patient care, biomedical research, education, and community service. Our facilities include two university hospitals, a National Cancer Institute-designated Comprehensive Cancer Center, Shiley Eye Institute, Sulpizio Cardiovascular Center, the only Burn Center in the county, and and dozens of outpatient clinics. We invite you to join our team!

Applications/Resumes are accepted for current job openings only. For full consideration on any job, applications must be received prior to the initial closing date. If a job has an extended deadline, applications/resumes will be considered during the extension period; however, a job may be filled before the extended date is reached.

To foster the best possible working and learning environment, UC San Diego strives to cultivate a rich and diverse environment, inclusive and supportive of all students, faculty, staff and visitors. For more information, please visit .

UC San Diego is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age or protected veteran status.

For the University of California's Affirmative Action Policy please visit:
For the University of California's Anti-Discrimination Policy, please visit:

UC San Diego is a smoke and tobacco free environment. Please visit for more information.

UC San Diego Health maintains a marijuana and drug free environment. Employees may be subject to drug screening.